Member & Guest Services Welcome Desk Associate-Substitute

Founded in 1854, the Baltimore Jewish Community Center (JCC) has evolved into an organization of vitality and diversity. In keeping with its Jewish values, the JCC is committed to enhancing the general welfare of the total community.  If you are looking for a job where the work environment is both stimulating and supportive and the mission is focused on promoting and strengthening Jewish life and values, then the JCC could be the place for you.

Inspired by the work we do every day, the JCC is an organization centered by Jewish values and focused on creating meaningful experiences and opportunities to enrich, connect, and positively impact our community.

We pride ourselves on our inclusive and welcoming workplace and celebrate the diversity of our employees. 

We value all members of our team in a supportive environment in which everyone is treated with appreciation and respect and positioned to do their best work every day.

SUMMARY:

Under the direct supervision of the Welcome Desk Supervisor, the Member and Guest Services Associate is primarily responsible for delivering the highest quality of customer service to all members and guests at the JCC.  This position is the first point of contact to all members and guests and requires being responsive to members needs while possessing extensive knowledge of the JCC. This person is responsible for being fully knowledgeable about the center and its programs/services, delivering the highest level of service to our members and potential members/guests with professionalism, and ensuring that we adhere to the values and mission of the JCC.

WHAT YOU WILL DO:

•  Provide essential customer service to ensure member satisfaction and appreciation. This includes greeting guests and members at the main entrance upon arrival and departure in the building. Ensure members scan their cards and all guests follow the appropriate check-in procedure.
• Proactively and accurately respond to client needs.
• Assist members with inquiries programs, sales, and event information.
• Aid member services to acquire new members and retain existing members.
• Conduct point-of-sale transactions, receiving payments and processing them if necessary. Issue receipts. Reconcile the money bag daily.
• Promote JCC programs and services such as camps, swim lessons, special events, and personal training.
• Must be consistent and reliable. Find adequate coverage in a timely manner, alerting the supervisor in advance of schedule changes or absences.
• Serve as a liaison between members and staff by communicating member concerns to the proper supervisor.
• Maintain organization of front desk supplies and paperwork. Ensure the desk is properly stocked with applications, business cards, and other information cards/flyers. Keep the desk area clean.
• Utilize Traction Guest on the iPad for check-in for guests and visitors.
• Monitor cameras and intercoms to open access points throughout the facility.
• Participate in departmental and agency training, staff meetings, committees, and special events as necessary.
• Maintain and enforce agency policies and procedures.
• Always meet all JCC standards for professionalism in conduct and appearance.
• Consistently offer the highest level of personalized member service while maintaining a positive, enthusiastic, and helpful attitude.
• Perform other duties as required or directed by the member and guest services team.
• Assist members with the check-in process and ask the necessary questions before allowing them to enter the facility.  

 WHO YOU ARE:

• Customer-centered attitude, strong work ethic, and positive attitude.
• High school diploma or equivalent: college degree preferred.
• At least 2 years of experience in customer service, sales-oriented, or hospitality positions.
• Possess exceptional interpersonal skills, communication skills, and the ability to think critically.
• Effectively be able to multitask, operating both computer and phone simultaneously.
• Display interest in learning new processes and skills.
• Proficient with computers (email, Salesforce, Microsoft)

PHYSICAL SKILLS AND WORK ENVIRONMENT:

While performing the duties of this job, the employee may be exposed to moderate to loud noise levels.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit or stand for long periods of time; use a computer; talk and hear.  The employee may also be required to reach, grab and grip with hands and arms; and stoop, kneel, or crouch.  The employee may, at times, be required to lift, pull.

While performing the duties of this job, the employee may be required to lift and/or move up to20 pounds.

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations must be made to enable individuals with disabilities to perform the essential functions.

COMPENSATION AND BENEFITS:

Salary (or Salary Range): $ 14.00 /hour

Benefit & Perks: The JCC offers a complimentary individual membership to the Jewish Community Center and discounts on some programs.

This job description is not intended to be all-inclusive, and the incumbent will also perform other reasonably related business duties as assigned by the supervisor or other management, as required. The JCC reserves the right to revise or change job duties as the needs arise. This job description does not constitute a written or implied contract of employment.

The Jewish Community Center of Greater Baltimore is proud to be an equal-opportunity employer. In keeping with our Jewish values, we are dedicated to a policy of nondiscrimination in employment based on race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law. We welcome everyone interested in our mission to join us. If you require accommodation, don't hesitate to get in touch with us and we will make every effort to meet your needs.

The Associated: Jewish Community Federation of Baltimore and its Agencies are equal opportunity employers, dedicated to a policy of non-discrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law.