Owings Mills Member and Guest Services Representative

Founded in 1854, the Baltimore Jewish Community Center (JCC) has evolved into an organization of vitality and diversity. In keeping with its Jewish values, the JCC is committed to enhancing the general welfare of the total community.  If you are looking for a job where the work environment is both stimulating and supportive and the mission is focused on promoting and strengthening Jewish life and values, then the JCC could be the place for you.

Inspired by the work we do every day, the JCC is an organization centered by Jewish values and focused on creating meaningful experiences and opportunities to enrich, connect, and positively impact our community.

We pride ourselves on our inclusive and welcoming workplace and celebrate the diversity of our employees. 

We value all members of our team in a supportive environment in which everyone is treated with appreciation and respect and positioned to do their best work every day.

SUMMARY:

Under the direct supervision of the Assistant Director of Member and Guest Services, Owings Mills, the Weekend Member and Guest Services Representative is primarily responsible for delivering the highest quality of customer service to all members and guests at the JCC. This position is the primary point of contact with all prospective and current members and requires being responsive to members’ needs while possessing extensive knowledge of the JCC. They are responsible for being fully knowledgeable about the center and its programs/services, maintaining a welcoming, warm attitude with members and potential members/guests, exemplify professionalism, and ensure we adhere to the values and mission of the JCC.

This is a part-time position, Sundays 9-4pm, and 2 evenings 5-8pm, at the Owings Mills JCC campus.

WHAT YOU WILL DO:

• Runs the membership office in the absence of other team members on Saturdays & Sundays. e.g., giving tours, selling memberships, and responding to membership inquiries in person, on the phone, and email.
• Main point of contact for manager-on-duty related issues, ensuring they are handled professionally and in consultation with the appropriate department if necessary.

• Maintains organization of the membership office supplies and paperwork.  Ensures desk is supplied with membership materials.

• Participate in required training as necessary.

• Maintains and enforces agency policies and procedures.

• Partners with contracted security team to reinforce security procedures and make sure facility is safe and secure. 
• Becomes proficient in Traction Rec and Traction Guest.
• Promotes JCC programs and services.
• Provides consistent and reliable attendance.
• Demonstrates ability to maintain a high level of confidentiality in relation to members' personal information.

• Meets all JCC standards for professionalism in conduct and appearance.
• Perform other duties as required or directed by the Assistant Director of Member and Guest Services, Owings Mills.

 WHO YOU ARE:

• Customer-centric attitude, strong work ethic, positive attitude, and kind demeanor.
• Possess exceptional interpersonal skills, communication skills, and the ability to think critically.
• Effectively multitasks, operating both computer and phone simultaneously.
• Displays interest in learning new processes and skills.
• Proficient computer skills.
• Ability to work independently.
• Previous sales experience preferred.

PHYSICAL SKILLS AND WORK ENVIRONMENT:

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation must be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit or stand for long periods of time; use a computer; talk and hear.  The employee may also be required to reach, grab, and grip with hands and arms; and stoop, kneel, or crouch.  The employee may, at times, be required to lift, pull and or move up to 25 pounds.

COMPENSATION AND BENEFITS

Salary (or Salary Range): $16.00/hour

Benefit & Perks: The JCC offers a complimentary individual membership to the Jewish Community Center and discounts on some programs.

This job description is not intended to be all-inclusive, and the incumbent will also perform other reasonably related business duties as assigned by the supervisor or other management, as required. The JCC reserves the right to revise or change job duties as the needs arise. This job description does not constitute a written or implied contract of employment.

The Jewish Community Center of Greater Baltimore is proud to be an equal-opportunity employer. In keeping with our Jewish values, we are dedicated to a policy of nondiscrimination in employment based on race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law. We welcome everyone interested in our mission to join us. If you require accommodation, don't hesitate to get in touch with us and we will make every effort to meet your needs.

The Associated: Jewish Community Federation of Baltimore and its Agencies are equal opportunity employers, dedicated to a policy of non-discrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law.