Senior Director, Information Systems (Salesforce Admin)

Inspired by the work we do every day, the JCC is an organization centered by Jewish values and focused on creating meaningful experiences and opportunities to enrich, connect, and positively impact our community.

We pride ourselves on our inclusive and welcoming workplace and celebrate the diversity of our employees.

We value all members of our team in a supportive environment in which everyone is treated with appreciation and respect and positioned to do their best work every day.

SUMMARY:

The Senior Director of Information Management Systems is responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce environment, including NPSP, Traction Rec, and other third-party applications.

The Senior Director of Information Management Systems will work closely with JCC staff, lay leaders, and subject matter experts in documenting business requirements and training materials, software integration, and configuration projects. The Senior Director of Information Management Systems will be involved in all aspects of the software development life cycle, from project/feature backlog prioritization, requirement engineering, and development oversight through testing, release and support for products serving our members and guests. Acting as a liaison between business and technology, creative problem solving, impeccable communication and attention to detail are key skills expected in this role. This individual will also be responsible for point and click administration and configuration of key systems.

This position will work primarily in the Rosenbloom Owings Mills JCC. This position does have flexibility to work virtually as needed with approval of the COO.

WHAT YOU WILL DO:

• Provide point and click administration and configuration of Salesforce and other systems
• Responsible for end-to-end project management of small to mid-sized projects
• Design and implement automated processes using Salesforce Flow
• Lead the development and maintenance of Salesforce reports and dashboards to provide actionable insights. Serve as the agency's reporting expert, training and supporting users in leveraging Salesforce reporting capabilities
• Supervise a full-time Systems Support Specialist responsible for internal/external case management, program and product setup, and internal user training
• Manage and optimize the Experience Cloud site for external users
• Work with managed packages and integrated third-party systems including but not limited to NPSP, Conga, Mogli, Traction Rec, Upace, and SecuTix
• Manage less complex Salesforce integrations - those not handled by a Salesforce Developer, Consultant, or Implementation Partner
• Maintain data integrity by performing regular database clean-up and optimization tasks
• Serve as Salesforce advocate across the agency, increase adoption and elevate agency's ability to leverage tools and improve business efficiency
• Handle all basic administrative functions including creation and modification of apps, layouts, fields, formulas, and validation rules
• Work closely with our partner, Traction Rec, for upgrades, and ongoing support issues
• Gather detailed requests from staff for improvements or changes to Salesforce and integrated systems and implement those changes as appropriate
• Develop documentation and training materials to be used to train users and grow the Salesforce skill set across the organization
• Document customizations made in Salesforce
• In coordination with COO, plan for upgrades, seasonal releases, and long-term projects.
• Apply critical thinking and problem-solving skills to research, troubleshoot and walk staff and customers through our tech stack to address their questions and concerns.
• Participate in JCC and community events as needed
• Keep current with JCC related programs, policies, and procedures
• Support the Mission of the JCC
• Represent the Agency and provide the highest quality of customer service.
• Perform other duties as assigned

WHO YOU ARE:

• College degree in business, information systems, information technology, computer science, accounting, or other applicable related fields.
• Minimum three years of experience as a Salesforce administrator preferred
• Strong understanding of the Salesforce platform, with the ability to build custom apps, objects, formula fields, flows, lightning pages, etc.
• Salesforce Admin (ADM201) certified (required). Platform App Builder, Nonprofit Cloud Consultant preferred
• Proven experience building and maintaining Salesforce reports and dashboards. Experience with business intelligence tools like Power BI or similar a plus.
• Ability to work effectively in a team-oriented culture
• Excellent project management documentation and communication skills
• Creative and analytical thinker with strong problem-solving skills
• Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts
• Exceptional verbal and written communication skills including a demonstrated ability to understand and articulate complex processes
• Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests
• Demonstrated ability to maintain the highest level of confidentiality in relation to members’ personal information.
• Ability to work on comprehensive projects with general direction and minimal guidance

PHYSICAL SKILLS AND WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually quiet.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 25. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

COMPENSATION AND BENEFITS:

Salary (or Salary Range): $80,000 - $90,000

Benefit & Perks: The JCC offers a comprehensive benefits package including generous time off, paid holidays, health, dental and vision insurance, 401(k) employer match, FSA/HSA options, life insurance, long term disability, complimentary membership to the Jewish Community Center, discounts on programs including preschool and summer camp, and wellbeing programming.

This job description is not intended to be all-inclusive, and incumbent will also perform other reasonably related business duties as assigned by supervisor or other management, as required. The JCC reserves the right to revise or change job duties as the needs arise. This job description does not constitute a written or implied contract of employment.

The Jewish Community Center of Greater Baltimore is proud to be an equal opportunity employer. In keeping with our Jewish values, we are dedicated to a policy of nondiscrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law. We welcome everyone interested in our mission to join us. If you require accommodation, please contact us and we will make every effort to meet your needs.