Front of House Manager

 The Opportunity

The Jewish Museum of Maryland (JMM) seeks a Front of House Manager to be a part of a team that deeply appreciates the role of museums in building community, exploring identity, and activating Jewish values. Reporting to the Culture + Change Director, and supervising the Visitor Experience Coordinator, this role will manage the Museum's public daily operations, including visitor experience, volunteer management, routine facilities, rental management, and security coordination. 

Main Responsibilities

• With support from the Visitor Experience Coordinator, serve as the first point of contact for visitors, facilitating admissions, orientation, and collecting visitor data.
• Develop dynamic and multifaceted museum experiences that are sensitive to a broad range of visitors, their interests, and museum-going preferences/desires.
• Develop and implement strategic partnerships and outreach initiatives to attract new rentals, maximize revenue, and streamline the scheduling, payment, and facilitation of site rentals, including the museum building and the historic Lloyd Street Synagogue.
• Manage our adult group program for both onsite and digital experiences.
• Coordinate and manage the museum’s volunteer program, including recruitment, scheduling, training, and ongoing support to ensure an engaging and meaningful experience for volunteers and visitors alike.
• Assist with a variety of administrative tasks as needed to keep day-to-day operations running smoothly.
• Interact with JMM visitors and colleagues in a friendly, professional, and safe manner.
• Deliver engaging on-site and virtual tours of the Museum’s historic synagogues and exhibitions for individuals and adult groups.
• Contributing to the overall care of the Museum’s front of house, performing light, routine maintenance tasks.
• Schedule and coordinate with contractors as needed for basic site maintenance.
• Track and manage front-of-house budget
• Train and communicate with security guards, program keycards and IDs, and complete monthly safety inspections.

What you will Possess to be Successful  

• You will exemplify our core value of continuous learning. 
• You will partner with team members to develop agreed expectations about the work we need to accomplish to support and fulfill our mission as well as how the team will accomplish the work.
• You will take an entrepreneurial and creative approach to developing new, innovative ideas that will evolve the organization and push the boundaries of the field.
• You will care and attend to the relational dynamics of process while caring for the quality of the product 

Qualifications

The position requires a combination of strong professional credentials and demonstrated skills and success in managing front-of-house operations, enhancing visitor experiences, supervising staff and volunteers, and coordinating operational logistics in a museum or similar setting.

The successful candidate should present most of the following: 

• 2+ years working in front-of-house management, visitor services, or a comparable role in a cultural heritage or community organization.
• Strong computer/technology skills, a familiarity with Zoom and Blackbaud Altru would be a plus.
• Experience recruiting, training, and supervising volunteers.
• Demonstrated success in working with a culturally diverse community.
• Ability to continually develop skills related to the use of rapidly changing technology and communications practices
• Ability to adapt and be flexible in a dynamic work environment 
• Demonstrated ability to take initiative, anticipate needs, and implement improvements that benefit visitors, volunteers, and staff.
• Strong written and oral communication, including experience or comfort in public speaking and tour facilitation.
• Ability to manage challenging interactions with empathy and patience
• Willingness to learn new tools and processes that enhance operations and the visitor journey.
• Ability to successfully interact and collaborate with key stakeholders to achieve 

results, including vendors, volunteers, and board members

• Experience working within a Jewish communal setting a plus

Note on qualifications:

No one candidate will be perfect for this job. The skills and experience needed to be successful in this job exist on a spectrum. Frequently cited statistics show that candidates with disabilities, BIPOC candidates, women, and members of marginalized and/or systematically excluded groups apply to jobs only if they meet 100% of the qualifications. The Jewish Museum of Maryland is eager to leave that statistic in the past. If you are interested in this position, please apply.

What we are offering

• The annual salary for this position is $50,000.
• Full-time staff at the Jewish Museum of Maryland work 30 hours per week, within standard operating hours. Schedules are determined between each staff member and their manager. The Front of House Manager’s typical schedule is Sunday through Wednesday, with occasional evening hours or shifts on other days of the week as needed to support museum operations, events, and rentals.
• We offer a comprehensive benefits package, including health insurance, life insurance, Long Term Disability (LTD), Flexible Spending Plan, and a complimentary membership to the Jewish Community Center. 
• We make work/life balance a priority offering three weeks’ vacation and 6 days of sick time per year. 

• We close the Museum for the following Jewish holidays: Rosh Hashana, Yom Kippur, the first two days of Sukkot, Shemini Atzeret, Simchat Torah, Shavuot, and the first and last two days of Passover.
• We close the Museum for New Years Day, MLK Day, Memorial Day, Juneteenth, July 4, Labor Day, Thanksgiving and the day following Thanksgiving
• We offer a work environment that supports professional development and collaboration. 

What to expect  

• Step one: All submissions will be reviewed, and the initial candidate pool will be formed. Not all submissions will make it into the candidate pool. Once the pool of candidates is established, a brief phone interview will be set up with a member of the Human Resources staff.
• Step two: Remaining candidates will take part in no more than two interviews with members of the Jewish Museum of Maryland team via Zoom or in-person depending on the state of the pandemic, and the comfort level of everyone involved. The final candidate will be selected after this interview.
• Step Three: Selection and placement of the final candidate. Placement for this position is anticipated to occur in April/May 2025. Once the final candidate has accepted their offer of employment, all other applicants will be notified of their status.

Please attach a resume/CV when applying. Cover letters are strongly encouraged. Applications received by 11:59 EST on March 24, 2025, will receive priority consideration.

The Jewish Museum of Maryland is an equal-opportunity employer that values a diverse workforce and an inclusive culture. The JMM is dedicated to advancing racial and social justice and holds a deep sense of care and commitment to the communities within which we live and work. Accordingly, all terms and conditions of employment will be carried out without regard to race, creed, color, religion, gender, sexual orientation, nationality, marital status, age, or disability. The Jewish Museum of Maryland will not tolerate acts deemed to constitute discrimination or harassment based on gender, sexual orientation, race, creed, color, religion, national origin, marital status, age, disability, or any other characteristic protected by law.

This job ad is not intended to be all-inclusive, but to describe the general nature and level of work to be performed.  

The Associated: Jewish Community Federation of Baltimore and its Agencies are equal opportunity employers, dedicated to a policy of non-discrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law.