Loan Program Manager

CHAI: Comprehensive Housing Assistance, Inc. is a nonprofit housing and community development organization serving northwest Baltimore. For almost four decades of community service, CHAI has been forging deep connections and helping residents of all ages thrive, making our neighborhoods a stronger, better place in which to live, learn, and grow older.
 

CHAI believes that Black lives matter. We are committed to fostering a safe, anti-racist environment.  Together, through open dialogue, we will continually learn and grow with a goal of achieving a culture that promotes justice and pushes for systemic change.  We commit to ensuring that the voices influencing our actions are inclusive and representative. We stand firm in our belief that racial equity is essential to strong community.  

Join Our Team as a Loan Program Manager!

Are you passionate about community development and helping individuals achieve their housing goals? CHAI: Comprehensive Housing Assistance, Inc. is seeking a dynamic Loan Program Manager (LPM) to oversee our impactful loan programs: the Energy Savings Loan, Home Improvement Loan, and Homebuyer Assistance Loan. As the LPM, you will oversee the entire loan lifecycle—from application to post-closing—while ensuring compliance, providing exceptional borrower experiences, and driving program growth. This is an opportunity to make a tangible difference in the NW Baltimore community while working with a dedicated and collaborative team.

What You’ll Do

Origination and Underwriting

• Process and evaluate loan applications
• Verify documentation accuracy and completeness
• Oversee underwriting with Housing Committee coordination
• Steward borrowers through application process

Loan Closing and Servicing

• Conduct loan closings and file Deeds of Trust
• Initiate and monitor ACH payments
• Follow-up on payment issues and manage delinquent loans 
• Disburse funds and enforce loan usage timelines
• Process post-settlement requests for subordination, payoff, forbearance, verification of mortgage, and Certificate of Satisfaction
• Collaborate with accounting team on escrow requests, vendor payments, and annual audit

Administration

• Review and update loan documents with legal counsel
• Manage document systems for secure loan handling
• Perform quality checks for complete loan files
• Promote loan programs and build community partnerships
• Automate processes to improve efficiency and accuracy in loan origination, servicing, and reporting
• Collaborate with internal teams and external partners to market the program effectively

Compliance and Reporting

• Ensure regulatory and funding compliance
• Maintain accurate loan records in system databases
• Generate performance reports (loan volume, growth, delinquencies)

What We’re Looking For

• 3-5 years’ experience in a housing related field; mortgage experience a plus
• Knowledge of and competence with computers and Microsoft 365 application programs
• Bachelor’s Degree in related field

• Knowledge of mortgage lending, underwriting, and real estate transactions preferred
• Effective communication with clients and housing professionals: lenders, realtors & title attorneys
• Good organizational and math skills
• Able to prioritize assignments to meet deadlines and work independently
• Valid driver’s license and own transportation

Why Join CHAI?

• Make a meaningful impact in the community.
• Work in a collaborative and supportive environment.
• Contribute to innovative and transformative housing initiatives.

Compensation & Benefits

$70,000 – $75,000 commensurate with experience

We offer a comprehensive benefits package, including health insurance, 401(k) employer match, life insurance, Long Term Disability (LTD), Flexible Spending Plan, free parking, and a complimentary membership to the Jewish Community Center. We make work/life balance a priority offering generous vacation/sick time and paid parental leave.   

If you’re ready to take on a role where your skills and dedication will help create brighter futures for individuals and families, we want to hear from you!

Apply now to join the CHAI team and help us grow our mission of enhancing housing stability and opportunity in NW Baltimore.

CHAI: Comprehensive Housing Assistance, Inc. is a nonprofit housing and community development organization serving northwest Baltimore. For almost four decades of community service, CHAI has been forging deep connections and helping residents of all ages thrive, making our neighborhoods a stronger, better place in which to live, learn, and grow older.

CHAI believes that Black lives matter. We are committed to fostering a safe, anti-racist environment.  Together, through open dialogue, we will continually learn and grow with a goal of achieving a culture that promotes justice and pushes for systemic change.  We commit to ensuring that the voices influencing our actions are inclusive and representative. We stand firm in our belief that racial equity is essential to strong community.