Program Manager

CHAI: Comprehensive Housing Assistance, Inc. is a nonprofit housing and community development organization serving northwest Baltimore. For almost four decades of community service, CHAI has been forging deep connections and helping residents of all ages thrive, making our neighborhoods a stronger, better place in which to live, learn, and grow older.
 

CHAI believes that Black lives matter. We are committed to fostering a safe, anti-racist environment.  Together, through open dialogue, we will continually learn and grow with a goal of achieving a culture that promotes justice and pushes for systemic change.  We commit to ensuring that the voices influencing our actions are inclusive and representative. We stand firm in our belief that racial equity is essential to strong community.  

CHAIWay Program Manager

Looking for someone to manage older adult transportation program within a family-friendly neighborhood agency.  Apply today!

CHAI (Comprehensive Housing Assistance, Inc.) has an immediate opening for a CHAIway Program Manager (CPM) who will be responsible for the development, implementation and management of the CHAIway Transportation Program.  The CPM will oversee CHAIway On the Go (OTG) and develop the CHAIway Volunteer Driver Program (VDP).  They will recruit, engage, manage and retain program volunteers and riders and ensure the program is running smoothly, connecting with agency partners as appropriate, as well as manage the day-to-day operation of CHAIway.  The CM will keep abreast of trends and best practices in volunteer management and older adult transportation.

As part of the CHAI Aging in Community (AIC) Team you will:

• Work closely with older adults connected to our Aging in Community (AIC) work
• Be a steward of the organization and develop strong relationships within the community
• Help drive CHAI’s mission, fulfill our vision, and abide by our organization’s values 

In this role you will manage CHAIway Transportation program by:

• Overseeing the day-to-day functions of CHAIway including OTG and the VDP
• Serving as lead contact for CHAIway including ride scheduling for the VDP
• Recruiting and retaining riders
• Soliciting feedback from drivers and riders and incorporate to improve program
• Collecting data and complete all necessary reporting
• Assisting with grant writing and funding opportunities as needed; Oversee program billing and ride scheduling platforms; other administrative tasks as needed
• Recruiting, training and retaining drivers on an ongoing basis
• Collaborating with Marketing Director to promote program
• Refining and managing volunteer onboarding process, including interviews, training and background checks
• Managing flow of rides
• Formalizing and implementing volunteer retention plan; lead volunteer appreciation effort and driver incentives
• Collaborating with internal and external partners

Applicants will have:

• Bachelor’s degree from accredited university preferred
• 2 years’ experience in human services, transportation services and/or aging services
• Flexibility in schedule

Additional Skills/Requirements:

• Comfortable speaking to, and engaging with, individuals and groups; excellent customer service
• Strong work ethic, goal-oriented
• Demonstrates excellent interpersonal skills, both oral and written; builds trust
• Takea initiative, is a self-starter, and uses good judgment in meeting the goals of this position
• Demonstrates passion for serving older adults and have an understanding of the community CHAI serves
• Proficient use of Microsoft Office and comfortable working with database system; open to learning new systems and processes
• Problem-solver; outcomes oriented
• Ability to work with a diverse group of people
• Flexibility in schedule
• Regularly exercises independent judgment and discretion
• Ability to maintain confidentiality of client information

Compensation & Benefits

Salary: $60,000 

Hybrid schedule – in the office at least 3 days per week to foster collaboration among colleagues.

We offer a comprehensive benefits package, including health insurance, 401(k) employer match, life insurance, Long Term Disability (LTD), Flexible Spending Plan, free parking, and a complimentary membership to the Jewish Community Center. We make work/life balance a priority offering generous vacation/sick time and paid parental leave.    

Application Process – Electronic submissions are preferred 

CHAI: Comprehensive Housing Assistance, Inc. is a nonprofit housing and community development organization serving northwest Baltimore. For almost four decades of community service, CHAI has been forging deep connections and helping residents of all ages thrive, making our neighborhoods a stronger, better place in which to live, learn, and grow older.  Learn more at www.chaibaltimore.org

CHAI: Comprehensive Housing Assistance, Inc. believes that black lives matter. We are committed to fostering a safe, anti-racist environment. Together through open dialogue, we will continually learn and grow with a goal of achieving a culture that promotes justice and pushes for systemic change. We commit to ensuring that the voices influencing our actions are inclusive and representative. We stand firm in our belief that racial equity is essential to strong community.

This job ad is not intended to be all-inclusive, but to describe the general nature and level of work to be performed. The Associated is proud to be an equal opportunity employer. In keeping with our Jewish values, The Associated supports a thriving Baltimore that celebrates diversity and appreciates the unique combination of gender, race, age, religion and ethnicity, sexual orientation, intellectual and physical disabilities, and special qualities that each resident adds to the fabric of life in Baltimore. We welcome everyone interested in our mission to join us. If you require accommodation, please contact us, and we will make every effort to meet your needs.

CHAI: Comprehensive Housing Assistance, Inc. is a nonprofit housing and community development organization serving northwest Baltimore. For almost four decades of community service, CHAI has been forging deep connections and helping residents of all ages thrive, making our neighborhoods a stronger, better place in which to live, learn, and grow older.

CHAI believes that Black lives matter. We are committed to fostering a safe, anti-racist environment.  Together, through open dialogue, we will continually learn and grow with a goal of achieving a culture that promotes justice and pushes for systemic change.  We commit to ensuring that the voices influencing our actions are inclusive and representative. We stand firm in our belief that racial equity is essential to strong community.