Donor Account Specialist

We believe in the mission of our work. We believe that together, we are able to accomplish something life-changing, both for ourselves and for those around us. The Associated strives to find the most talented and dedicated individuals. We are committed to helping our professionals reach their highest potential. Ready for a change? Discover where vision, creativity, and talent come together.

The Associated: Jewish Community Federation of Baltimore is seeking a full-time Donor Account Specialist. We are looking for a proactive, customer-focused individual with exceptional organizational skills and a keen eye for detail. The ideal candidate will have a natural talent for delivering outstanding customer service and a strong ability to manage multiple tasks efficiently.

This full-time position at our Park Heights campus is dedicated to delivering exceptional customer service to both our staff and donors. As a key member of the Donor Center team, you will serve as the primary point of contact for our donors, managing interactions via email, phone, and in-person. Your responsibilities will include managing donors accounts in light of the Associated Campaign schedule, which runs on a fiscal year, and payment protocols and requirements based on various methods (stocks, IRA, Donor Advised Fund, ACH, Israel bonds, etc.). Employee must be able to handle difficult conversations with donors in a professional manner that is always respectful and represents the values of The Associated. This position also supports the functions of the organization regarding billing, credit cards, collections and other special projects. This role requires a balance of independence and teamwork, with a strong emphasis on initiative, organization, and the ability to thrive in a fast-paced, structured environment while consistently delivering top-tier customer service.

Essential Job Functions:

Job Responsibilities include, but are not limited to:

• Answer donor inquiries including account balances, payments, pledges.
• Manage cash collection and billing process.
• Process credit card transactions and refunds.
• Manage and process write offs and adjustments of pledges and payments.
• Data entry and record maintenance in donor relationship management database.

Skills & Requirements:

• Strong listening, communicating, and customer service skills
• Strong Excel skills
• Maintain reliable, regular attendance
• Detail oriented
• Proficiency in Microsoft Office 365 applications, including Word, Outlook, and Teams

• Bachelor's degree preferred

Compensation & Benefits

Salary Range: $58,000-$65,000; commensurate with experience.

Benefit & Perks: The Associated offers a comprehensive benefits package, including health insurance (Health Savings Account), 401(k) employer match, life insurance, Long Term Disability (LTD), Flexible Spending Plan, paid parental leave, holiday pay, tuition reimbursement, wellbeing programming, and a complimentary membership to the Jewish Community Center. We also make work/life balance a priority by offering generous vacation and sick time. 

Application Process – Electronic submissions are preferred.

This job ad is not intended to be all-inclusive, but to describe the general nature and level of work to be performed.

The Associated is proud to be an equal opportunity employer. In keeping with our Jewish values, The Associated supports a thriving Baltimore that celebrates diversity and appreciates the unique combination of gender, race, age, religion and ethnicity, sexual orientation, intellectual and physical disabilities, and special qualities that each resident adds to the fabric of life in Baltimore.  We welcome everyone interested in our mission to join us. If you require accommodations, please contact us, and we will make every effort to meet your needs.

The Associated: Jewish Community Federation of Baltimore and its Agencies are equal opportunity employers, dedicated to a policy of non-discrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law.