Defense Agencies Initiative ERP Help Desk Analyst

ASRC Federal Professional Services is seeking a dynamic, self-motivated individual to work with the Defense Agencies Initiative (DAI) Help Desk Services team as a DAI ERP Specialist. Active DoD Secret clearance required. Position is remote (occasional on-site work at the Pentagon may be required for meetings, training, etc.) The focus will be on providing DAI Tier I Help Desk Support.

Responsibilities will include:

• Assisting customer with DAI issues and escalating tickets to the DLA DAI Tier II help desk, as needed.
• Prioritizing issues based on severity and impact of the problem.
• Tracking submitted issues.
• Responding to tickets in a timely manner.
• Updating Tier 1 internal documentation.
• Creating and maintaining client training materials.
• Updating SharePoint files.
• Performing DAI system update testing, as needed.

Requirements

• Active DoD Secret Clearance. 
• Minimum 1-2 years’ experience supporting DAI in one or more process areas.
• Minimum 1-2 years’ experience with financial management services, and ERP/accounting systems.
• Experience developing training materials and delivering training (in-person and virtual).
• Ability to work independently with little direction and guidance.• Excellent written and oral communication skills.
• Proficient in MS Office Suite -- Word, Excel, PowerPoint, Outlook, etc.
• Ability to provide Tier I Help Desk support.
• This includes:
• Interfacing with the customer
• Recording incidents
• Performing troubleshooting and routing of incidents
• Reaching closure or escalating incidents
• Ability to prioritize issues based on severity of problem
• Experience maintaining documentation on SharePoint.
• A bachelor’s degree from an accredited university in accounting, finance, business, or a related field is preferred.