Technical Project/Program Manager

** Contingent upon successful contract award to ASRC Federal

We are currently seeking a Program Manager to work onsite in Augusta, GA. The Program Manager shall perform the following: 

• Create Project Management weekly status reports, create balanced scorecard, coordinate and plan meetings, including documenting meeting discussions and action items
• Day-to-day oversight of Contractor personnel and SOO performance. The PM shall have full authority to make all commitments and decisions for all elements of the project.
• Proactively address all client concerns to the best of their ability.
• Operate consistent with company values, ethics, policies, procedures, and guidelines
• Manage program risk and communicate accordingly with senior leadership within ASRC Federal
• Provide mentorship to subordinates and take time to work with staff on performance feedback, career growth, and retention activities.
• Work collaboratively with ASRC Federal colleagues on intercompany initiatives, growth-oriented activities, and strategy development.
• Provide a Concept of Operations which includes a roles and responsibility matrix and processes and management controls.
• Report key performance indicators (KPIs) when required by government client.
• Monitor and vendor IT hardware and software End-of-Life/End-of-Support (EoL/EoS) dates for products in preparation for next-gen product procurement and implementation as well as disposition of items projected for EoL/EoS.
• Serve as the Contractor’s primary contact for the Government personnel.
• Conduct conflict resolution and cross-functional management & communication with teams as required.
• Ensure that all necessary operational personnel are available on call for standard working hours and during non‐working hours to meet emergent requirements.
• Track and manage overall project status so that project milestones are met and that change activity is properly documented
• Meets with customer and contractor personnel to formulate and review task plans and deliverable items

Requirements

• Project Management Professional (PMP) certification required
• ITIL 4 Foundation
• Four (4) years of progressive experience managing large IT service contracts.         
• Bachelor’s degree and/or equivalency.
• Must have at least a Secret level clearance.
• Must have experience managing Tier 1 through 3 help desk contracts with 50+ staff located geographically across the continental United States
• Must have experience building relationships with government stakeholders, software vendors, and internal senior leadership

Candidates will be subject to a government background investigation and must meet eligibility criteria for access to classified information. U.S. Citizenship is required.