Body Shop Est 100%, Collision Center - Murray

Body Shop Estimator

Reports To:  Body Shop Manager

Position Summary:  Collision Center Estimator appraises vehicle damage to determine cost of repair for insurance claim settlement or customer paid repair.  Maintains business flow working with insurance adjusters and customers to assure a quality job while upholding customer satisfaction standards. Coordinates the activities of body shop employees in performing body repairs, including meeting time schedules, staying within repair budget and maintaining industry quality standards.

Essential Duties and Responsibilities:

• When interacting with customers, seeks to deliver exceptional guest experiences by going above-and-beyond.  When not interacting with guests, gives priority to helping other team members deliver exceptional guest experiences (e.g., by being highly responsive to their requests for information or assistance that will help them serve our guests).
• Treats all co-workers, customer, and vendors professionally and with respect.
• Attendance and Punctuality.
• Adheres to Company Policies and Procedures.
• Maintains a clean and organized work area.
• Maintains a professional appearance and adheres to the dealership dress code.
• Greets customers, communicates repair process and builds rapport.  Assures that customer will be kept informed, knows what will happen and has realistic expectation for repair time frame.
• Examines damaged vehicle to determine extent of structural, body, mechanical, or interior damage. Estimates cost of labor and parts to repair or replace each damaged item.
• Maintains good working relationships with insurance adjusters.
• Reviews repair cost estimates with body shop manager or foreman when necessary or advisable.
• Ensures that fair cost and time estimates for body work and painting are quoted and maintained for all work performed. Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Determines feasibility of repair versus replacement of parts, such as bumpers, fenders, and doors.
• Evaluates practicality of repair as opposed to payment of vehicle market value before accident.
• Prepares insurance forms to indicate repair cost estimates and recommendations.
• Monitors progress and completion of vehicles in the shop, ensuring that proper repair procedures are followed.
• Reviews final bills and invoices to ensure accuracy.
• Monitors daily repair progress through reports and inspections.
• Maintains high-quality repairs and minimizes comebacks. Conducts spot checks of each completed job for thoroughness and quality. 
• Follows the prescribed Body Shop Best Practices as outlined by management.
• Takes care to ensure that customer vehicles are returned to them as clean, if not cleaner, as they were prior to being repaired.
• Reports to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees.
• Promotes a team environment, communicating effectively with technicians, other estimators, body shop staff and management.
• Ensures that customer concerns and inquiries are handled immediately and according to dealership’s guidelines. Ensures compliance with Insurance Company DRP scores for quality and customer satisfaction.
• Complies with all federal, state and local law, as well as company policy, regarding safeguarding all customer vehicles, property and information.
• Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed.
• Daily reconciles all Repair Orders. Ensures that Asbury policies for job completion before closing repair orders are strictly observed. All known work is rectified and documented on final repair orders.
• Maintains personal grooming, hygiene and dress standards according to departmental policy.
• Understands and completes required training for compliance with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit and talk or hear.
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by the job include close vision, and ability to adjust focus.