BDC Specialist- Koons Kia of Woodbridge

Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits rockstar agents exhibit!

• When interacting with customers, seeks to deliver exceptional guest experiences by going above-and-beyond. When not interacting with guests, gives priority to helping other team members deliver exceptional guest experiences (e.g., by being highly responsive to their requests for information or assistance that will help them serve our guests).
• Treats all co-workers, customers, and vendors professionally and with respect
• Adheres to Company Policies and Procedures.
• Maintains a clean and organized work area.
• Maintains a professional appearance and adheres to the dealership dress code.
• Contacts and communicates with customers to identify automotive needs.
• Answers all calls in a prompt, professional and courteous manner.
• Uses scripts to collect all pertinent customer information and document in the system accordingly.
• All appointments must be entered into the dealership customer management system
• Maintains product knowledge certification and be able to articulate thorough knowledge and understanding of products.
• Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages.
• Makes a high volume amount of calls a day.
• Documents all communication with the customer in the customer management system.
• Completes internet lead management work plans on a daily basis.
• Follows all dealership processes and procedures, high frequency of contact with customers.
• Dedicates at least 3 hours of uninterrupted time each day to follow up on your own prospects.

Company Benefits:

Pay and Recognition: 

• Paid holidays & paid time off 
• Deferred Holiday Pay Match 
• Paid training 
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement: 

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
• Up to 12 weeks paid pregnancy leave (disability leave) 
• Paid Parental Leave 
• Health savings 
• Flex spending accounts (tax free) 
• Short-term and Long-term disability plans 
• Life Insurance (Whole Life and Term) 
• 401k with company match

Learning, Tuition Assistance and Career Development: 

• Digital career path tool to assist with career development 
• Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

• Student loan relief resources 
• Employee assistance program 
• Employee discounts on parts and service repairs 
• Scholarship awards 
• Opportunities to join our community service initiatives, which includes paid volunteer hours 
• Aggressive Employee referral program with bonus opportunities

INDKOONS