Market Support Champion

Job Summary:

The Market Support Champion plays a crucial role in assisting with orientation, onboarding, training, coaching, and mentoring activities of new and existing colleagues to ensure colleagues know and understand the specific role they serve in the organization and have a deep understanding of the tasks of their job. Through partnership with Market Leadership, Continuous Improvement, and Learning & Development, this individual will support organizational training and onboarding initiatives as well as focused initiatives driven by specific needs of the market.  Overall, the Market Support Champion’s role is to champion a culture of learning, support colleagues' orientation, onboarding, and training needs, and ensure that learning initiatives align with the organization's goals and objectives.

Duties/Responsibilities:

• Serve as the in market subject matter expert and eCW Super User for all key center roles.
• Facilitate training and onboarding sessions to ensure colleagues understand their roles effectively.
• Collaborate with stakeholders to deliver role-specific training.
• Provide support to new hires and guide them through the onboarding process.
• Assess training effectiveness and identify areas for opportunity and improvement.
• Observes how markets are adopting, implementing, or upholding Archwell Health standards and workflow processes. Identifies areas of opportunity and reports findings to direct leadership.
• Act as the in-market learning governance representative and bring areas of opportunity and improvement to the governance leaders for decisioning, solutioning, and resourcing.
• Communicate clearly to ensure learning initiatives are embraced by all.
• Promotes growth mindset and continuous learning culture in market by acting as a change agent and reinforcing learning opportunities in the market.
• Stayup to date with ArchWell Health processes, workflows, standards, systems, industry learning trends, research, and best practices to deliver relevant and impactful training.

• Meet performance targets measured through key performance indicators for operations as well as effectiveness of learning delivery efforts.
• Cover for Market Launch Champion, requiring some overnight travel; routine travel will be daily within the market.

Required Skills/Abilities

• Strong communication skills to convey complex information simply and effectively.
• Interpersonal skills to engage with a diverse workforce.
• Knowledge of EMR systems for smooth workflow.
• Ability to identify and close knowledge gaps collaboratively.
• Growth mindset with ability to embrace and support change.
• Strong presentation skills.

• Strong emotional intelligence and lives the ArchWell Health values in all interactions.

• Ability to be flexible and adaptable to different learning styles, participant needs, and unexpected changes or challenges that may arise during training sessions.
• Possess strong problem-solving skills to address challenges or issues that may arise during training sessions. This includes the ability to think critically, find creative solutions, and adapt to unexpected situations.

Education and Experience:

• Bachelor's degree in related field preferred or equivalent experience
• Experience in formal and informal training delivery preferred.

• Experience in project management and record-keeping preferred.

• Clinical Knowledge preferred; experience and practice as a Medical Assistant or RN (current licensure or certification not required) to guide training and development of clinical colleagues in the use of technology in the centers including procedural devices and lab set up and quality controls preferred.    

• Embodies and serves as a role model of ArchWell Health’s Values:
  • Be compassionate
  • Strive for excellence
  • Earn trust
  • Show respect
  • Stay resilient
  • Always do the right thing

About ArchWell Health:

At ArchWell Health, we’re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.

Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We’re passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.