Senior Outsourcing Billing Specialist
At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.
As one of the 10 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide. More information is available at www.alliant.com.
SUMMARY
Responsible for supporting the daily operations of the outsourcing team’s billing and accounting administration, banking and carrier relationships, team reporting, and eligibility processing. Maintains personal book of business with health and welfare benefit plans as needed by providing excellent customer service and managing client benefits calendar, including compliance, strategy, renewal, and Open Enrollment deliverables.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Responsible for the outsourcing team’s accounts payable process associated with servicing clients’ benefits insurance invoicing, including the management and maintenance of premium payment reconciliation, working directly with carriers on behalf of clients, reconciling client accounts for accurate coverage and rates, and ensuring client premiums are paid timely and accurately.
• Supports all cash management functions including deposit tracking.
• Oversees Carrier banking information and contacts.
• Audits deposits against check registers and Consolidated Billing Statements (CBS) invoices for all clients.
• Reviews all account debit/credits.
• Completes monthly ach/e-check payments, refunds, voids, and reissues.
• Initiates monthly autopay for all clients.
• Assists outsourcing department manager with staff training, tracking, monitoring team workflow, and working with the team to resolve escalated billing issues and calculation problems.
• Reviews completed CBS files before sending them to clients.
• Fosters and manages the overall relationship with clients ensuring strong retention and client satisfaction.
• Manages client benefit inquiries and resolves escalated service issues.
• Meets with clients for pre-renewal strategy, proposal delivery, and explanation.
• Analyzes market proposals for verification of benefits, premiums, and competitiveness.
• Negotiates with markets for benefits premium concessions.
• Reviews coverage contracts for accuracy of policy provisions.
• Conducts client open enrollment meetings and answers questions regarding benefit coverage.
• Manages new carrier and plan implementations for the book of business.
• Ensures delivery of claims experience and utilization reports and reviews for accuracy.
• Assist with vendor verifications while onboarding new clients.
• Complies with agency management system data standards and integrity (enters and maintains complete and accurate information).
• Other duties as assigned.
QUALIFICATIONS
EDUCATION / EXPERIENCE
Bachelor’s degree or equivalent combination of education and experience
Seven (7) or more years of experience in Benefits administration and billing
Experience in training new employees and leadership skills
Experience with premium payment reconciliation, and administering COBRA and benefits eligibility in BeneTrac or similar online benefits administration software
Experience with QuickBooks Online and Bill.com/Cashflow
SKILLS
Strong knowledge of generally accepted accounting procedures and principles
Alliant Insurance Services
Knowledge of employee benefits insurance, eligibility, and Consolidated Omnibus Budget Reconciliation Act (COBRA) guidelines
Strong verbal and written communication skills
Strong analytical skills
Good problem solving and time management skills
Ability to work successfully as a member of a team and independently
Ability to compile, organize, interpret, and communicate data and results concisely
Ability to learn, leverage, and troubleshoot systems and software tools
Ability to accurately prepare and maintain records, files, and reports
Proficient in Microsoft Office Suite
#LI-REMOTE
#LI-AQ1
We are proud to provide comprehensive, high quality employee programs to meet employees’ needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.
For immediate consideration for this position, please click on the “Apply Now" button.
Alliant Insurance Services, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status.
For more information on Alliant Insurance Service's benefits, click here.
Other details
- Pay Type Salary
- Min Hiring Rate $72,500.00
- Max Hiring Rate $77,500.00