Building - Citizens Square - Permit Specialist

Under the direction of the Office Manager, the Permit Specialist is responsible for issuing building permits and licenses and collecting appropriate fees.  This position is Covered as defined by The Board of Commissioners of the County of Allen Employee Handbook.

ESSENTIAL FUNCTIONS:

• Issues building permits and licenses while providing excellent customer service. 
• Answers incoming telephone calls, responds to inquirers, and/or routes callers to the appropriate person or department.
• Assists with license renewal for contractors.
• Posts permit numbers to packets
• Calculates and collects appropriate fees.
• Maintains the cash drawer and sorts mail.
• Monitors state releases for commercial projects.
• Performs all other duties as assigned, including overtime as required.

REQUIREMENTS:

• High School Diploma or GED and at least one-year experience with computer skills, customer service, and bookkeeping
• Strong computer skills including the ability to use Microsoft Office and other job-related software
• Strong customer service skills
• Ability to use various office equipment including scanning equipment, multi-line phone and copier

PERFORMANCE EXPECTATIONS:

The Permit Specialist is responsible for issuing building permits and licenses with a focus on delivering excellent customer service. This role includes managing phone inquiries, supporting contractor license renewals, and accurately processing permit numbers and fees. Key responsibilities include maintaining the cash drawer, sorting mail, and tracking state releases for commercial projects. Strong computer proficiency, attention to detail, and effective use of office equipment are essential. The specialist must excel in multitasking and consistently demonstrate a high level of customer service, with the flexibility to work overtime when required.

RESPONSIBILITY:

The Permit Specialist requires some judgment when tracking permits for funding purposes.  Errors in work will result in loss of time and is reviewed upon completion.  Work requires some analysis and judgment.

PERSONAL WORK RELATIONSHIPS:

The Permit Specialist maintains frequent contact with other county employees, contractors, utility companies, other governmental agencies, and the general public regarding issuing permits and departmental policies and procedures.

WORKING CONDITIONS/PHYSICAL DEMANDS:

The Permit Specialist primarily works in an office environment, performing tasks that involve sitting for extended periods while working on a computer, answering phones, and processing paperwork. The role requires frequent use of standard office equipment such as computers, scanners, and multi-line phones. There may be occasional lifting of light objects, such as files or office supplies, generally weighing up to 20 pounds. The position also involves standing or walking briefly to handle mail or assist customers. The job demands attention to detail, focus during repetitive tasks, and the ability to handle multiple responsibilities in a sometimes fast-paced environment. Overtime may be required occasionally.