Director, Ancillary Support Services - Birmingham Path Lab, AL

The Director of Ancillary Support is responsible for serving as the liaison between the laboratory technical team and the internal physician team (Dermpaths). It is the supervisor’s responsibility to manage the slide distribution and slide filing teams. Additionally, the supervisor helps support and manage external lab relationships (triage), as well as help solve and discrepancy between the technical product produced by the lab to what was submitted. Working in partnership with the laboratory manager, the ancillary support supervisor will help make strategic decisions on operational protocol that best fits the team. The person in this role must be comfortable working with multiple departments and managers to resolve issues. Additionally, they should feel comfortable communicating with clinicians, both internal and external. Additional duties may be assigned to persons employed in the account manager position. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Handle inquiries and requests from internal stakeholders to help resolve issues
2. Manage case distribution to the Dermatopathology team.
3. Manage slide filing team and ensure slides are filed efficiently.
4. Oversee the triage process to external labs and ensure accurate transfer
5. Work with lab manager and team leads to develop optimal operational processes that benefit the team
6. Have a thorough understanding of processes and operations that impact external and internal stakeholders.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to multitask and handle task swiftly
• Excellent organizational, customer service, and communication skills.   
• Related computer experience and working knowledge of Microsoft Office, Word, and Excel.
• Extremely accurate keyboard ability and attention to detail.    
• Working knowledge of office equipment.    
• Ability to practice confidentiality and follow HIPAA regulation with patient information.
• Good time management skills.
• Ability to deal effectively and professionally with all internal and external customers. 

PROFESSIONALISM

• Project a professional manner and image, including proper workplace attire and grooming standards; exhibit professional conduct at all times.
• Adhere to ethical principles and core ADCS values.
• Treat all patients and staff with respect, compassion, and empathy, recognizing and respecting cultural diversity.
• Demonstrate initiative and responsibility for actions.
• Work independently while maintaining an effective team member mentality.
• Maintain a strong record for attendance and punctuality in arriving at work.

EDUCATION REQUIRED

High school diploma or equivalent - required

EXPERIENCE REQUIRED

• Minimum one year of experience in medical office setting, insurance, customer service, etc    
• Previous customer service or entry level management preferred       

LANGUAGE/COMMUNICATION REQUIREMENTS

• Ability to read and interpret work-related documents such as reports, communications, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to respond to routine correspondence.
• Ability to listen, speak, and interact effectively with all customers and co-workers, adapting communication for optimal understanding.
• Excellent verbal communication skills required; ability to practice professional telephone etiquette and techniques on all calls.

REASONING ABILITY

Ability to understand and follow instructions, both written and verbal. Ability to interpret data furnished in written, oral, diagram, or schedule form and apply knowledge and understanding to effectively perform job duties. 

WORK ENVIRONMENT AND CONDITIONS

Work is performed in a challenging office environment and may include extensive telephone communications.  Ability to work a flexible schedule may be required to meet the needs of the department, including overtime, and emergency shifts.

PHYSICAL DEMANDS

Work requires prolonged periods of sitting, with some standing and walking.  Tasks require grasping, fine finger and hand dexterity, computer keyboarding and mouse usage, and repetitive hand, wrist, and shoulder motion.  This position requires that the employee be able to push/pull, reach, bend, and kneel/crouch/squat.  Lifting up to 10 pounds required, with occasional lifting up to 25 pounds.  Work requires extensive reading, writing, and talking.  Normal vision required, with or without corrective lenses.  Normal hearing is required.

NOTE:  This job description may not include all duties assigned to the associate and may be updated and modified by Management, without notice, according to the operations at any given time.