Referral Development Manager - Maitland, FL

The Referral Development Manager drives the growth of ADCS (Advanced Dermatology and Cosmetic Surgery) by supporting the acquisition of new patients. Key activities include:

• Establishing and growing relationships with local healthcare referral sources (MSO’s, ACO’s, PCP’s, other medical providers, and large employer groups)

• Analyzing local market dynamics and creating account development plans

• Promoting ADCS clinicians, their credentials,and clinical capabilities

Essential Job Duties and Accountabilities

• Prospect new referral development opportunities to drive referral growth.

• Grow established referral accounts

• Optimize account operations and address challenges that arise

• Monitor client satisfactionfrom patients and referral sources

• Identify appropriate Employer Sponsored Skin Cancer Screening opportunities to drive new patient acquisition and improve brand recognition

• Track and report on local competitive activity to elevate threats and opportunities.

• Actively participate in weekly/monthly conference calls and other meetings as appropriate

• Maintain knowledge of and compliance with HIPAA standards, and adherence to healthcare compliance policies

• Utilize excellent interpersonal skills and experience in building long term relationships

• Utilize excellent presentation skills as well as proficient organizational and time management skills

REPORTING RESPONSIBILITIES:

• Responsible for completing the following reports: Expense reports, and other reports required by management

• Responsible for maintaining activity reports within SharePoint

• Work within the assigned expense budget by exercising sound judgment regarding general operating, travel, and entertainment expenditures

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to identify and develop referral development plans by trade area

• Ability to open and nurture new referral relationships

• Excellent organizational skills

• Excellent verbal and written communication skills

• Excellent project management skills

• Skilled in using Microsoft Office: Outlook, Word, Excel, PowerPoint, SharePoint, Google Docs

• Ability to maintain confidentiality and follow HIPAA regulations with patient information

• Ability to practice professional ethics and use discretion concerning company directivesand proprietary information and/or trade secrets of the organization

• Ability to recognize a problem and effectively problem solve

• Ability to manage time efficiently, prioritize, multi-task, and adapt to change

• Ability to maintain high-level accuracy in all documentation and in the performance of all job duties

• Knowledge of medical terminology and ability to use appropriately

• Knowledge of company policies and applicable government regulations and standards, and the ability to actively apply that knowledge in the performance of all job duties

PROFESSIONALISM

• Project a professional manner and image, including proper workplace attire and grooming standards; exhibit professional conduct at all times

• Adhere to ethical principles and company core values.

• Treat all business contacts, customers, and co-workers with respect, compassion, and empathy, recognizing and respecting cultural diversity.

• Demonstrate initiative and responsibility for actions.

• Work as an effective team leader and team member.

• Maintain a strong record for attendance and punctuality.

• Enhance skills through continuing education.

EDUCATION

• College degree in Business Administration, Marketing, Communications, or a related field

EXPERIENCE

• Minimum of 3 years of marketing and/or referral development experience

• Minimum of 3 years proven healthcare/business-to-business sales experience

• Previous experience in a dermatology setting preferred

LANGUAGE/COMMUNICATION REQUIREMENTS

• Ability to listen, speak, and interact effectively with professional contacts, co-workers, and customers, adapting communication for optimal understanding

• Ability to speak effectively before groups of people; ability to effectively create and give presentations

• Ability to create, read, and interpret work-related documents

• Ability to respond to correspondence as appropriate

• Ability to practice professional telephone etiquette and techniques on all calls