Business Systems - QA Process Manager

5, Rajiv Gandhi Salai, PTK nagar, Thiruvanmiyur, Chennai, Tamil Nadu 600096, India Req #3891
Friday, March 7, 2025
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. 

Who we are:   
 
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of theindustry and we want you to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. 
 
ACV Auctions is opening its new India Development Center in Chennai, India, and we’re looking for talented individuals to join our team. As we expand our platform, we’re offering a wide range of exciting opportunities across various roles. At ACV, we put people first and believe in the principles of trust and transparency. If you are looking for an opportunity to work with the best minds in the industry and solve unique business and technology problems? Look no further!  Join us in shaping the future of the automotive marketplace!
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer industry leading benefits and wellness programs. #LI-RG1

Who we are looking for:

The Manager, Change Process & Quality Assurance position is responsible for instituting and monitoring procedures that protect NetSuite’s ability to perform as expected, including thorough testing procedures in adherence with SOX compliance. This position is accountable for end to end alignment on system changes from upstream in Product & Tech, and ensuring appropriate testing is completed prior to production release of changes that may impact NetSuite financials. The Manager, Change Process & Quality Assurance will also oversee quality assurance testing for changes occurring directly in NetSuite, and ensure customizations impacting accounting, finance, or payments meets the specifications of the requester. This individual is expected to have advanced technical knowledge of NetSuite, and experience working in a global, publicly traded company. Directly supervisors QA Analysts. This is an India based position.

What you will do:

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Establish and enforce procedures to safeguard NetSuite's data integrity, ensuring thorough testing is completed in adherence with SOX compliance.
  • Provide direct supervision and leadership to the Analyst, System Quality Assurance located in India
  • Review and approved proposed testing scenarios for all changes being tested by the QA Analysts
  • Identify and implement effective and efficient approaches to monitoring change processes, leveraging automation whenever possible
  • Institute procedures to review defect discovered in test, and any repeated test scenarios, to identify opportunities for improvement on change process
  • Analyze the success rate of identifying defects/bugs prior to production, and demonstrate a commitment to continuous improvement
  • Stay in alignment with leaders in Product & Tech, and establish a strategies to prepare for upcoming changes
  • Stay in alignment with Financial Systems, Accounting, and Payments, and establish downstream strategies for effective and timely NetSuite testing
  • Hold Monthly/Quarterly/Annual reviews of performance metrics to appropriate leadership, and propose solutions to fill gaps
  • Support SOX Audit efforts, providing support as directed by Manager, SOX Compliance or leadership from Internal Audit
  • Perform additional duties as assigned.

 

What you will need:

  •  Ability to read, write, speak and understand English.
  • Bachelor’s degree in Information Systems, Engineering, Computer Science, or Information Technology required.
  • 5 years’ leadership experience directly overseeing ERP Systems, NetSuite

Our Values 

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling

 

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

Other details

  • Job Family Product & Technology
  • Job Function Quality
  • Pay Type Salary
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Location on Google Maps
  • 5, Rajiv Gandhi Salai, PTK nagar, Thiruvanmiyur, Chennai, Tamil Nadu 600096, India