Business Analyst (Data) III

Toronto, ON, Canada Req #3767
Monday, February 10, 2025
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. 
 
Who we are: 

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

 At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer: 
  • Company Sponsored (paid) Healthcare, Dental, Vision, Life/AD&D, Short-Term and Long-Term Disability.
  • Comprehensive additional optional benefits such Critical Illness and Supplemental Life/AD&D. 
  • All insurance benefits go into effect on your date of hire.
  • Generous Parental Leave Top-Up Pay and Vacation Programs.
  • Employee Stock Purchase Program with additional opportunities to earn stock in the company.
  • Retirement planning through the Company’s RRSP.

Who we are looking for: 

 

ACVMax  is looking for a Business Analyst (Data) III to join our growing global team of analysts and Engineers focused on onboarding and supporting dealers on the ACVMAX platform. You will be working with the Product Support and Data Operations teams as well as a group of dedicated industry professionals to support some of the most advanced tools in the automotive retail industry.

What you will do (Responsibilities):

  • Understand dealer requirements and work with project managers to set up new integrations and onboard new dealers.

  • Understand and analyze large volumes of data to identify patterns for emerging problems or opportunities.

  • Troubleshoot complex data related problems and work with customers and engineering to bring them to resolution.

  • Write up requirements for missing features and functionality to send to engineering.

  • Quickly and accurately identify and address data quality concerns using SQL and other data compare tools.

  • Quickly and accurately apply data change requests within defined SLA using SQL or internal tools.

  • Document FAQs, how to articles, RCA documents and data flow diagrams for complex integrations.

  • Build reports and alerts to monitor data quality for our dealers.

  • Analyze data from REST and GraphQL APIs to assess data quality

  • Manage FTP set ups and day to day account set up and configurations.

  • Communicate effectively with Dealers, vendors, engineering and other operations teams to build trust  and delight the customer.

  • Work directly with MAX users and partner with the MAX Support team to capture details of data quality concerns and understand use cases.

  • Obsess about the customer outcomes.

 

What you will need (Skills, Experience, Education):

  • Bachelor’s degree in Computer Science, Information Systems other relevant areas or work experience focused in data analysis for 3 to 4 years.

  • Intermediate SQL Skills in writing performant DML SQL queries.

  • Expert knowledge of tools to transform and analyze JSON, CSV or Excel data to build insights or identify Root causes of a problem.

  • Strong organization skills including the ability to manage several projects/clients simultaneously without sacrificing quality, timelines, and user satisfaction.

  • Working knowledge of File transfer tools and protocols.

  • Experience working with RESTful and GraphQL APIs

  • Ability to write and execute test plans to manage risk to quality when production changes are made.

  • Is detail-oriented and curious to learn and grow.

  • Excellent written & verbal communication skills.

  • Ability to multitask and can stay calm under pressure and meet deadlines.

  • Basic scripting knowledge to automate tests

Nice to Have

  • Experience with business intelligence tools like Tableau, Google Studio, Power BI etc.

  • Ability to write Product requirements for Engineering when issues are escalated.

  • Background and knowledge within the Automotive technology sector.

Our Values 

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
   


At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.

Other details

  • Job Family Information Technology
  • Job Function Data Analytics
  • Pay Type Salary
Apply Now
Location on Google Maps
  • Toronto, ON, Canada