Floorplan Account Representative, Capital Operations
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.
Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.
At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer:
- Multiple medical plans including a high deductible, low cost health plan
- Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
- Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
- Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
- Employee Stock Purchase Program with additional opportunities to earn stock in the Company
- Retirement planning through the Company’s 401(k)
What you will do:
The Floorplan Account Representative possesses a combination of skills that relate to the internal operations of ACV Auctions in handling all financial transactions and tracking of Inventory. This role becomes proficient in operating the Dealer Management System, (DMS) such as DataScan, which will be utilized in managing dealers. The Floorplan Account Representative also ensures the security and compliance to all Federal and State legal requirements, as well as retention periods associated with Dealers Applications, Contracts, UCC filing and all confidential information.
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Manage the timely processing of floorplan payments
- Process and implement ACH payments
- Problem-solving and contributing to new process method development.
- Manage multiple priorities within tight timeframes while maintaining ongoing attention to detail.
- Answer and triage phone calls and requests in a professional manner
- Ensure emails and faxes received in individual inbox or departmental inbox are reviewed and processed in a timely fashion
- Ensure prompt follow-up is maintained in payment processing within the portfolio and completed in a timely and efficient manner.
- Interface directly with Dealership Management to resolve payment and credit line issues as well as handle all questions or concerns that may arise.
- Ensure compliance in the completion of all assigned transactions, accurately and in a timely manner.
- Review legal documentation to ensure transactions are properly secured and comply with all State and Federal Laws.
- Perform additional duties as assigned.
What you will need:
- High School or GED - required
- 4 Year / Bachelors Degree - preferred
- AR/AP, office, clerical, or automotive auction experience
- 1 year(s) ACV experience as a VCI
- Ability to read, write, speak and understand English.
- Interest in finance, accounting or operations a plus.
- Thorough, thoughtful and well organized.
- Team player, willing to learn multiple jobs.
- Experience with Microsoft Office suite (excel, word).
- Detail-oriented, while maintaining the ability to prioritize and facilitate multiple projects.
- Eagerness to tackle complex challenges, and humbleness when it comes to fulfilling some of the simpler tasks that keep our office running day-to-day.
- A knack for solving problems creatively and resourcefully.
- Fondness for collaboration and working in a team, yet able to stay motivated while working independently.
- Ability to learn and become proficient in a Dealer Management System such as DataScan
Compensation: $20.00 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.
No immigration or work visa sponsorship will be provided for this position.
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Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.
Other details
- Job Family Customer Operations
- Job Function Floorplan Ops
- Pay Type Hourly
- Buffalo, NY, USA