Senior Director of Operations

At Acra Lending our employees enjoy an opportunity to work with great people.  We celebrate several events throughout the year accompanied by raffles and giveaways for employees nationwide.  We are especially proud to give back to our community and truly enjoy one another's company.  Every Friday we start our day in the office with bagels and donuts followed by a pizza lunch. 

We are looking for candidates to join our team who are passionate about their vocation. Who are committed to making a contribution and are looking to gain experience in order to grow in their career. Our headquarters are located on a beautiful campus in Irvine, California and if you work out of our Irvine office we can also provide a free gym membership. 

We are currently searching for a Senior Director of Operations. The Senior Director of Operations is responsible for responsible for managing the functions of the following positions: Disclosures, Account Managers, Loan Set Up, Funding and Document Drawers.

Responsibilities

• Manage and direct the activities of all assigned Departments and ensure a high level of production, compliance and customer service
• Establishes procedures for maintaining high standards of operations to ensure that products conform to established company quality standards
• Formulates and recommends policies and programs that guide the organization in maintaining and improving its competitive position and the profitability of the operation
• Interface with clients, executives, sales, title & escrow service providers and others to perform a variety of complex duties related to the production of loan documentation & preparation, underwriting and loan closings / fundings
• Acts as liaison between department management, as well as executive management modeling a collaborative work style
• Provides weekly reports regarding operations production and expected monthly funding volume
• Hires, trains, develops, and evaluates staff
• Takes corrective action as necessary on a timely basis and in accordance with company policy and Human Resources
• Ensures that all loans are processed, funded, and closed in accordance and consistent with Acra policy, credit approval, federal and state regulations, and implements processes, procedures, and controls to ensure appropriate division of duties is maintained at all times to avoid possible misuse of authority or fraudulent activity
• Other duties as assigned

Knowledge and Skills Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven analytical, problem solving, and process improvement ability
• Demonstrated ability to manage multiple tasks and priorities and easily adapt to changing situations and priorities
• Highly organized, self-motivated individual who can work independently as well as work effectively in a collaborative team environment
• Strong technical skills including Excel, Byte Pro, and Doc Velocity
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Proven ability to lead an organization in a fast-paced environment

Credentials and Experience Required

• Bachelor’s degree from a four-year university or college or equivalent work experience
• Mortgage industry experience is required
• Minimum of ten to fifteen years of progressively responsible professional and supervisory work experience in wholesale and retail loan operations
• Working knowledge of compliance issues and federal and state lending regulations
• Comprehensive knowledge of lending operations procedures and loan operating systems

Supervisory Responsibilities

Directly supervise a team of employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Benefits

Our benefit offerings include: Medical, dental, vision, wellness programs, EAP counseling services, FSA & HSA, company sponsored life insurance for employee, voluntary life insurance for employee, spouse and child, AD&D Insurance, voluntary short-term and long-term disability, critical illness insurance, accident insurance, legal assistance, pet insurance, living will and trust preparation discounts, commuter program, annual walking challenge, employee appreciation events and monthly sales awards. 

Pay Range: $110,000 - $120,000