Sales Manager

Summary   

The Sales Manager is responsible for managing the Correspondent Direct Lending sales department for Acra Lending. This position is accountable for developing strategic sales plans based on company goals that will promote sales growth and customer satisfaction for the organization.

Essential Duties and Responsibilities

• Develop plans and strategies for developing business and achieving Acra’s sales goals
• Create a culture of success and ongoing business and goal achievement
• Responsible for Correspondent Sales Staff
• Ensures Sales staff is trained to comply with all disclosure requirements on all loans
• Analyze broker’s financial information to determine which financial products best meet their needs
• Maintains knowledge of the requirements for each product and Citadel’s lending guidelines
• Understands process for taking loan applications with complete documentation, disclosures, and set up needed for loan processing and closing
• Manage the sales teams to deliver profitable growth
• Manage the use of budgets for vendors
• Recruit and develop sales staff
• Design and propose sales staff compensation and incentive programs that motivate the sales team to achieve their sales targets
• Manage customer expectations and contribute to a high level of customer satisfaction
• Define sales processes that drive desired sales outcomes and identify improvements where and when required
• Identify and recommend infrastructure and systems to support the success of the sales function
• Travel for conferences and trade shows that relate to the mortgage origination business, as well as travel to other Acra sites to manage sales groups
• May perform other duties as needed

Supervisory Responsibilities

Directly supervise a team of employees.  Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated success in mortgage sales and management of sales teams
• Possesses knowledge of competitive products and markets
• Exhibits strong interpersonal and customer service skills
• Proficient in Salesforce
• Shows awareness of best sales practices and methods
• Proven leadership skills
• Strong Self-Management and organizational skills
• Possesses strong persuasive abilities
• Excellent problem analysis and problem-solving skills and must be detailed oriented

Education and/or Experience   

• Bachelor’s Degree in Finance, Marketing, Business or equivalent
• 5-10 years of sales experience
• 5 years of management experience

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills  

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

Proficient knowledge of Microsoft Office applications (Word, Excel, Outlook, etc).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear.  The employee is frequently required to walk and sit.  The employee is occasionally required to stand.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Always practice good judgment and refer to the safety guidelines.