Patient Navigator

We are an equal opportunity employer. All qualified applicants will receive consideration for employment. We do not discriminate for any reason.  We welcome talented individuals who believe in our mission, drive the organization forward, and recognize the positive impact they can bring to our communities.

Position Summary:

The Patient Navigator works with a designated patient population to provide access to social support services by creating and implementing an individual, multi-session, time-limited intervention to connect patients with recent diagnosis and/or positive test results to primary medical care.  Patient Navigators inform, coach, and assist individuals in a safe, empowering, personal manner.  The Patient Navigator also will provide condition-specific counseling and referral services, as needed.

Core Job Responsibilities

• Build an effective working relationship to help clients/patients develop a step-by-step plan to accomplish personal goals using an approved session plan
• Assist with patient appointments as necessary; including appointment reminders for initial diagnostic and/or follow up appointments
• Facilitate up to five (5) structured client sessions conducted over a 90-day period or until the client links to medical care
• Assist patients with obtaining necessary medical records (e.g. films, pathology reports, etc.) for consult appointments
• Work with Providers, Care Coordinators, and nurse case managers to improve patient compliance with health care recommendations
• Coordinate and link each client/patient to available community resources, including medical care, medication coverage, and other health care required services
• Verify that medical care and other services are accessed
• Develop close working relationships with ACCESS Care team members
• Adhere to strict procedures of confidentiality, release of information and data security
• Enter client/patient encounters and preliminary eligibility information into organization and program data collection tools
• Maintain accurate and complete participant records, tracking contact and connection
• Assist with program special events
• Conduct home/community visits (face-to-face) according to policy and workflows.
• Re-engage patients that have been lost to care over a 90-day period to an ID specialist
• Perform other duties as assigned

Requirements/Preferences

• High School Diploma or GED required
• Associate degree or higher strongly preferred
• Minimum two (2) years' experience in human services required
• Knowledge of and experience with infectious disease care and support services, outreach, health promotion, and/or similar or related fields preferred. 
• Demonstrated ability to assist clients/patients with diverse psychosocial needs
• Intermediate proficiency with Microsoft Office Suite required
• Experience with EHR (Epic) preferred

ACCESS is a Network of Federally Qualified Health Centers treating patients on the frontlines of community-based health care. Depending on position applied/being recruited for, candidates may be required to be vaccinated against communicable diseases, and provide supporting documentation proving that they are properly vaccinated, or apply for religious and/or medical vaccination exemption as a part of the application process.