Information Technology - Senior Business Analyst IT

The American Bar Association (ABA) was founded on a commitment to advance the rule of law in the United States and beyond by providing practical resources for legal professionals, conducting law school accreditation, developing model ethics codes and more. Today, the ABA remains a member-based organization that works to ensure access to justice for all, a fair legal process, and respect for the rule of law at home and across the globe.

The ABA is committed to service and refining the standards that guide the legal profession. ABA staff are provided multiple types of continuing education and career development opportunities. Your work will help eliminate bias, enhance diversity, and advance the rule of law throughout the US and around the world.

The ABA recognizes the value staff contribute to our success through a generous benefits package that protects their health and their financial security.  The ABA’s wide array of benefit offerings include 401(k), medical, dental, vision, flexible spending accounts, health spending accounts, supplemental life and disability insurance, prepaid legal programs, and a complimentary membership to the American Bar Association, which offers additional benefits.

Flexible/hybrid work arrangements may be available for residents of CA, DC, IL, IN, IA, MD, MI, MN, TX, VA, and WI.  Residency requirements may apply. ABA employees are eligible to apply for the Public Service Loan Forgiveness Program (PSLF). 
 

Job Summary/General Purpose of the Job

The Senior IT Business Analyst is a servant leader for the software development teams and a trusted advisor to a wide range of business stakeholders. Following the guidance of the Director of IT Business Analysis & Operations, the Senior IT Business Analyst serves as a liaison between IT and Association staff departments (e.g., Membership and Marketing, Digital Content).  This role is responsible for assessing business needs and delivering technology solutions that improve business processes, products, and services for the Association’s members and entities.

Essential Job Functions and Responsibilities

• Partner with business stakeholders to elicit, document, and refine business requirements for technical solutions.
• Convey business needs to technical teams and ensure delivery of solutions that will satisfy those needs.
• Perform and facilitate quality assurance and user acceptance testing of delivered technical solutions.
• Troubleshoot issues across a range of technical platforms and tools and facilitate the development of solutions and/or improvements.
• Maintain an understanding of the business’ strategy and mission, and leverage knowledge of the external marketplace and evolving technologies to recommend innovative solutions to business needs, presenting ideas to IT management before presenting to the business.
• Communicate with external technology vendors regarding project scope and business requirements.
• Recommend standards and procedures for business analysis and create related documentation.
• Perform other related duties as required.

Required Education, Qualifications, Experience

• Bachelor’s degree from an accredited college or university with a concentration in a related field, or equivalent experience; minimum of 8 years’ experience in comparable role.
• Minimum of 7 years’ experience directly related to business analysis and information technology.
• Minimum of 5 years of hands-on experience in agile software development
• Minimum of 2 years working with Association Management Systems, Content Management Systems, and/or Customer Relationship Management Systems.
• Excellent written and verbal communication skills with ability to effectively communicate technical content to a general audience.
• Demonstrated ability to build strong relationships with both business and IT stakeholders.
• Experience in business process analysis and process flow creation.
• Experience in developing project plans.

Preferred Education, Qualifications, Experience

• ScrumMaster (CSM) certification
• Proficiency with Atlassian suite of products, particularly Jira and Confluence
• Familiarity with RFI/RFP processes, including experience authoring and serving as primary point of contact for a software RFP
• Test case creation
• Project management experience
• Other advantageous technical skills or areas of experience: SQL; Javascript; data warehouse and reporting systems

Physical Requirements

• Typical office work environment.

Extent of Travel Required in the Job

• As a normal course of business, this job will typically require travel of less than 15% of the time.