Section Officers Conference - Specialist-Registration and Meeting Systems

The American Bar Association (ABA) was founded on a commitment to advance the rule of law in the United States and beyond by providing practical resources for legal professionals, conducting law school accreditation, developing model ethics codes and more. Today, the ABA remains a member-based organization that works to ensure access to justice for all, a fair legal process, and respect for the rule of law at home and across the globe.

The ABA is committed to service and refining the standards that guide the legal profession. ABA staff are provided multiple types of continuing education and career development opportunities. Your work will help eliminate bias, enhance diversity, and advance the rule of law throughout the US and around the world.

The ABA recognizes the value staff contribute to our success through a generous benefits package that protects their health and their financial security.  The ABA’s wide array of benefit offerings include 401(k), medical, dental, vision, flexible spending accounts, health spending accounts, supplemental life and disability insurance, prepaid legal programs, and a complimentary membership to the American Bar Association, which offers additional benefits.

Flexible/hybrid work arrangements may be available for residents of CA, DC, IL, IN, IA, MD, MI, MN, TX, VA, and WI.  Residency requirements may apply. ABA employees are eligible to apply for the Public Service Loan Forgiveness Program (PSLF). 
 

Job Summary/General Purpose of Job

• Position will work with entity planners and the Manager, Registration and Meeting Systems to assist develop and maintain the event management and virtual meeting platform technology products for the Association. The position will be responsible for supporting and adhering to system requirements; entering registration data to CVENT, communicating with Information Technology, Meeting Planners, and Marketing teams; assist in collecting and analyzing data; assist in developing user training; participate in quality control and standards; work with users to ensure successful integration of meetings with the Associations CMS (Personify).

Essential Job Functions and Responsibilities (listed in order of importance and/or time spent)

• Act as a point of contact for all questions related to the Association’s In-Person/Virtual/Hybrid meetings systems.
• Maintain relationships with internal departments as it relates to the Association’s meetings systems and deliver a customer service approach to assessing and interpreting entity needs and requirements and providing solutions.
• Enter meetings data as part of the CVENT pilot program.
• Provide instruction, guidance, and training, as instructed, for entity planners regarding the set-up, operation, registration, reporting, and analytics of the Association’s meeting management systems, and support management by providing updates and training, as needed, about changes and improvements to systems.
• Assist with meeting systems integration with the Association’s CMS (Personify) and MCLE system.
• Engage in quality control to ensure the Association’s standards are followed for event websites.
• Assist manager in researching new meetings systems and upgrade opportunities for existing Associations systems.
• Produce and distribute best practices for entity planners.
• Performs other related duties as required.

Required Education, Qualifications, Experience

• Event Management (e.g. Cvent, Bizzabo, Hopin) and/or Mobile App platform experience.
• Constituent/Content Management System (CMS) experience; Personify and Adobe AEM experience.
• Tech savvy with a strong aptitude for learning new systems/tools.
• Highly organized, results oriented, attention to detail, with a solid work ethic and ability to work as selfdirected in a less structured environment.

Preferred Education, Qualifications, Experience

• Cvent Certification.
• Virtual Meeting platform (e.g. RD Mobile, Open Water, Convene) experience.
• Website building (e.g. WordPress) and/or HTML experience.
• Advanced written and verbal communication skills, with strong customer service skills with a team mentality.

Physical Requirements

• Typical office work environment.

Extent of Travel Required in the Job

• As a normal course of business, this job will typically require travel of less than 15% of the time.