PERSON IN CHARGE FOOD 4 LESS LODI #3

Job Title: Person in Charge (PIC)

Location: PAQ, Inc, Store Location, On-Site

Reports To: Manager, Combo or Front End

Employee Type: Regular, Full-Time

Exemption Type:Non-Exempt

Travel Required: No

Wage Scale: Skilled Level III

Updated:07/28/2024

Job Summary:

The Person in Charge (PIC) supervises, delegates, and coordinates the activities of the Front End employees while ensuring a friendly and inviting environment for customers.

Essential Functions of the Position:

• Assign duties to combo clerks/cashiers and schedule break periods and work hours; ensure break schedules are followed; maintain department policy and operating procedures while ensuring compliance with applicable laws.
• Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good customer relations.
• Assist combo clerks/cashiers in completing complex sales.
• Approve checks written for payment of merchandise purchased in the department.
• Replenish cashier and combo clerks/cashiers' cash drawers with loans from the front-end safe; take and document pulls from cashiers and drop them in the safe for bookkeeping.
• Verify cashier and combo clerks/cashiers' drawers at the end of their shifts.
• Troubleshoot and choose the appropriate course of action to correct equipment issues.
• Perform all functions of the Customer Service Booth.
• Open and close the department according to established procedures; produce necessary reports daily.
• Assist in training new Team Members; coach and motivate employees to promote a team environment.
• Support the Front End Manager in monitoring employee performance.
• Performs Combo Clerk, Relief Manager, or other duties assigned.

Knowledge:

• Knowledge of store policies, procedures, and safety regulations.
• Familiarity with handling cash and payment transactions.
• Understanding of customer service best practices and strategies to enhance customer engagement.

Skills:

• Strong communication skills to interact effectively with customers and team members.
• Excellent problem-solving and conflict-resolution skills.
• Ability to operate POS systems and other cashier equipment.
• Attention to detail to ensure accuracy in transactions and handling of cash.
• Basic computer skills for operating the POS system.

Abilities:

• Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
• Aptitude for making informed decisions quickly, often in high-pressure environments.
• Ability to manage and motivate a team effectively.

Physical Requirements:

• Stand and walk for extended periods, typically 8-hour shifts.
• Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally.
• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products.
• Exhibit manual dexterity for handling money and operating POS systems, including 10-key adding machines and self-checkout (SCO) systems.
• Maintain clear communication with customers and team members.
• Move quickly and efficiently to assist customers and manage workload.
• Utilize cash handling tools, including counterfeit bill detection pens and equipment.
• Maintain physical stamina to work in a fast-paced environment.

Work Conditions:

• Work Hours: Vary, with availability required on weekends, evenings, and holidays; typically, 8-hour shifts for full-time employees.
• Environment: Indoor, climate-controlled, with adequate lighting and ventilation.
• Primary Work Stations: Check stand POS, SCO, and count room, with occasional assistance needed throughout the store.
• Dress Code: Professional and presentable attire as determined by store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair, and not faded.
• Exposure: May be exposed to moving mechanical parts and cleaning chemicals.
• Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment.
• Interaction: Constant interaction with customers and team members in a fast-paced retail environment.

Minimum Qualifications:

• Education: High school diploma or equivalent.
• Experience: Over two years of experience as a Relief Manager is preferred. Supervisory experience is a plus. Previous experience in retail is an added advantage.

Company Employment Policies:

• PAQ, Inc is an “At-Will” employer.
• PAQ, Inc is an Equal Opportunity Employer (EOE).

PAQ, Inc./Food 4 Less/Rancho San Miguel offers excellent health benefits, enrollment in our ESOP after 1 year, career advancement opportunities, paid vacation and sick leave, competitive wages, tuition reimbursement, and an employee assistance program.

We look forward to the possibility of you joining our team!

The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel so classified may vary.

EEO/Inclusivity - As PAQ, Inc. continues to grow, our diversity—from our variety of perspectives and wide range of experiences—is essential to our strategy and success. We are committed to continue to cultivate and celebrate an inclusive environment in which all employees are valued and respected regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.