PERSON IN CHARGE FOOD 4 LESS RANCHO CORDOVA #16

Job Title: Person in Charge(PIC) 

Location: PAQ, Inc, Store Location, On-Site 

Reports To: Manager, Combo or Front End 

Employee Type: Regular, Full-Time 

Exemption Type:Non-Exempt 

Travel Required: No 

Wage Scale: SkilledLevelIII 

Updated:07/28/2024 

Job Summary: 

The Person in Charge (PIC) supervises, delegates, and coordinates the activities of the Front Endemployees while ensuring a friendly and inviting environment for customers. 

Essential Functions of the Position: 

• Assign duties to combo clerks/cashiers and schedule break periods and work hours; ensure break schedules are followed; maintain department policy and operating procedures while ensuring compliance with applicable laws. 

• Listen to customer complaints, examine returned merchandise, and resolve problems to restore and promote good customer relations. 

• Assist combo clerks/cashiers in completing complexsales. 

• Approve checks written for payment of merchandise purchased in the department. 

• Replenish cashier and combo clerks/cashiers' cash drawers with loans from the front-end safe; take and document pulls from cashiers and drop them in the safe for bookkeeping. 

• Verify cashier and combo clerks/cashiers' drawers at the end of their shifts. 

• Troubleshoot and choose the appropriate course of action to correct equipment issues. 

• Perform all functions of the Customer Service Booth. 

• Open and close the department according to established procedures; produce necessary reports daily. 

• Assist in training new Team Members; coach and motivate employees to promote a team environment. 

• Support the Front EndManager in monitoring employee performance. 

• Performs Combo Clerk, Relief Manager,or other duties assigned. 

Knowledge: 

• Knowledge of store policies, procedures, and safety regulations. 

• Familiarity with handling cash and payment transactions. 

• Understanding of customer service best practices and strategies to enhance customer engagement. 

Skills: 

• Strong communication skills to interact effectively with customers and team members. 

• Excellent problem-solving and conflict-resolution skills. 

• Ability to operate POS systems and othercashier equipment. 

• Attention to detail to ensure accuracy in transactions and handling of cash. 

• Basic computer skills for operating the POS system. 

Abilities: 

• Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities. 

• Aptitude for making informed decisions quickly, often in high-pressure environments. 

• Ability to manage and motivate a team effectively. 

Physical Requirements: 

• Stand and walk for extended periods, typically 8-hour shifts. 

• Lift and carry items up to 25 pounds frequently and up to 50 pounds occasionally. 

• Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products. 

• Exhibit manual dexterity for handling money and operating POS systems, including 10-key adding machines and self-checkout (SCO) systems. 

• Maintain clear communication with customers and team members. 

• Move quickly and efficiently to assist customers and manage workload. 

• Utilize cash handling tools, including counterfeit bill detection pens and equipment. 

• Maintain physical stamina to work in a fast-paced environment. 

Work Conditions: 

• Work Hours: Vary, with availability required on weekends, evenings, and holidays; typically,8-hour shifts for full-time employees. 

• Environment: Indoor, climate-controlled,with adequate lighting and ventilation. 

• Primary Work Stations: Check stand POS, SCO, and count room, with occasional assistance needed throughout the store. 

• Dress Code: Professional and presentable attire as determined by store management, including a name tag, company-issued shirts, hats, jackets, or personal shirts that are black, burgundy, or blue, in good repair,and not faded. 

• Exposure: May be exposed to moving mechanical parts and cleaning chemicals. 

• Noise Level: Usually low to moderate, with occasional loud periods from customers, store announcements, and equipment. 

• Interaction: Constant interaction with customers and team members in a fast-paced retail environment. 

Minimum Qualifications: 

• Education: High school diploma or equivalent. 

• Experience: Over twoyearsof experience as a Relief Manageris preferred. Supervisory experienceis a plus. Previous experience in retail is an added advantage. 

Company Employment Policies: 

• PAQ, Inc is an “At-Will” employer. 

• PAQ, Inc is an Equal Opportunity Employer (EOE).