Full Time Field Service Technician – Greater DC Area

Full Time Field Service Technician – Greater DC Area

Robotics and Digital Solutions (RDS), a Division of The Hillman Group, has an opening for a Full Time Kiosk Technician in the Great DC area.
 
You would begin your career with RDS as a Kiosk Technician training on key duplicating, tag engraving and 3^rd party break fix kiosks. The territory consists of 60 kiosks and is a 40 hour per week position. This position will start at $23 per hour, a company vehicle, cell phone allowance and fuel card are provided. The territory would cover Annandale, Alexandria, Fairfax, Falls Church, and Oxon Hill, MD area.

Benefits: 

• World Class Benefit plans include Health, Dental, Life-, Short- and Long-term disability insurance as well as a 401k plan!
• Company vehicle, independent scheduling, and flexibility!
• Wellness Program
• Employee Stock Purchase Plan
• Vacation/Paid Time Off/Sick Days/Floating Holiday’s
• Exclusive Hillman discounts and extra perks for thousands of products, including theme parks, shows, sporting events, concerts, dinner shows, movies and much more (Tickets at Work).

Job Description: 

• Primary contact with our customer locations.
• Restocks kiosks, orders product, cleans, does preventative maintenance, and responds to service and repair dispatches as needed. (Typically taking 1-2 Hrs. per machine x 1-2 times per month)
• The schedule for routine service calls is flexible within the week, however Saturday service is sometimes required (we are a retail company).
• Unscheduled service calls are expected to be responded to in four hours with an ETA, with on-site visit within 24 hours.
• Ideal for retired candidates with some technical experience.

Responsibilities:

• Re-stock and perform routine service on kiosks as needed (determined by demand at the machine, or schedule).
• Perform on-call repairs or adjustments to the machine when the machine goes out of order.
• Install of machines in the local area.
• Monitor machines in territory daily for issues and contact stores to resolve connectivity or power issues.
• Keep track of inventory for re-stocking machines that are in the Kiosk Tech’s possession.
• Conduct store meetings and interact with store management on a routine basis to ensure a good working relationship with our clients and promote the machine to improve revenue.
• Grow revenue in territory by optimizing machine locations, uptime, product mix, store relationships, etc.

Skills:

• Basic trouble-shooting skills
• Mechanical and electro-mechanical skills
• The ability to follow written and oral instructions very carefully.
• Basic computer skills and basic spreadsheet and email skills are also required.
• Must have a valid driver’s license

Training specific to the kiosks will be provided to all new employees.

 #RDS #ReadyToWork #RedBox