Orchids - Server (Part-Time)

As an integral part of a team, the Server is responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to taking food and beverage orders, retrieving, and serving alcoholic, non alcoholic beverages and food orders to guest tables according to Halekulani specifications, courteously and efficiently.  Collecting payment and assisting in the maintenance of the restaurant area, kitchen and all needed equipment.
 

1. Greet and acknowledge all arriving/departing guests. Maintain complete knowledge of and comply with all department policies, service procedures and standards.
2. Maintain complete knowledge of and comply with all department policies, service procedures and standards.
3. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as needed.
4. Anticipate guest needs, respond promptly and acknowledge to all guest, however busy and whatever time of day.
5. Maintain positive guest relations at all times.
6. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
7. Resolve guest complaints, ensuring guest satisfaction.
8. Monitor and maintains cleanliness, sanitation and organization of assigned work areas.
9. Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation and proper table set-ups.
10. Maintain knowledge of and strictly abide by state liquor regulations. (Be at least 18 years of age).
11. Complete opening side duties:

• Check station assignments and complete work to be done.
• Transport supplies from the storeroom to the restaurant as assigned.
• Stock condiments and supplies as laid out in departmental standards.
• Access and input information into P.O.S. system.
• Suggestively sells restaurant menu items, beverages and wine.
• Maintains good coordination with service partners at all time.
• Set up and check stations as assigned and laid down in departmental standards.
• Retrieve and stock clean linen from Laundry in restaurant.
• Stock and polish all side station wares to the levels required for business.
• Set tables
• Attend Pre-Meal meetings.

12. Serve water to all guests upon request.
13. Serve bread and butter, and dip.
14. Serve coffee, tea and other designated non-alcoholic beverages.
15. Remove solid wares and other items from tables assigned promptly without inconveniencing guest.
16. Transport tray from restaurant to breakdown area; and separate wares and food.
17. Monitor and maintain cleanliness of assigned areas.
18. Clean and reset tables immediately after guest departs.
19. Prepare, lift and breakdown of bus trays.
20. Restock wares in side stations throughout shift.
21. Complete closing duties as assigned:

• Breakdown and clean stations.
• Retrieve all lanterns from tables and store properly in designated area.
• Drop off soiled linen to laundry department.
• Restock items for next service.
• Breakdown side stations.
• Secure all supplies at end of shift.

22. Leave duty after reporting to Manager on duty.
23. Perform all other duties as may be required or assigned.

Reports To:        Managers, Assistant Manager and/or Supervisor
 

Supervises:        None
 

• 2 Year experience as service staff in an upscale restaurant environment
• High school diploma or equivalent vocational training certificate.
• Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.

• Liquor Commission Card and certification from alcohol awareness program required to serve alcoholic beverages (state law requirement).

• Ability to anticipate guest needs; respond promptly and acknowledge all guests.
• Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately.
• Must be highly organized, detail-oriented and have the ability to multi-task.
• Ability to maintain positive guest relations at all times.
• Familiarity with P.O.S. system operation and manual procedures.

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to move tables and chairs in dining room.
• Ability to exert effort in transporting supplies and equipment (15-45 pounds) from the storeroom.
• Ability to stand/walk for up to 8-9 hours throughout work shift.
• Maintain stationary position for ½ hour throughout work shift.
• Ability to lift up to 50 pounds.
• Ability to work 8-9 hours shift.
• Reach 6 feet.
• Remain in stationary position for ½ hour to throughout work shift.

• Indoor/outdoor under variable temperature conditions.
• Outdoors under direct sunlight.
• Exposure to hot, humid weather conditions.
• Variable temperature conditions and noise levels.