Quality Supervisor

Supervision Received/Exercised: Reports to Site QA/Sr. QA Manager, May Supervise 1-8 QA Techs
Backup:  Site Quality QA/Sr. QA Manager/ QA Area Lead

Job Summary:  
Responsible for leading and representing Quality on the plant floor and provide direction to maintain the Quality Assurance systems in place. Aids in managing facility internal audits, compliance to GFSI-customer-regulatory requirements, coaching-teaching-mentoring QA staff, and supporting continuous improvement activities in the plant.

Job Duties:

• Duties may include, but are not limited to the following:
• Lead GFSI initiatives and serve as back up the QA/Sr.QA Manager for all things Food Safety & Quality
• Ensure preparation and compliance of all Quality Systems material and information often utilized in audits
• Participate and at times lead the audits with companies, agencies and auditors for the site team
• Perform & maintain risk assessments for new materials coming into the facility
• Execute and lead RCA-CAPAs in accordance with corporate and site policies
• Investigate consumer complaints and monitor corrective action effectiveness
• Maintain and monitor the Quality Notification (QN) or similar supplier incident system to close out
• Generate-Review-Close Incident Reports as related to FSQA
• Coach-Teach-Mentor QA Staff to help build contingency plan bench strength
• May be required to maintain staffing schedules and provide feedback for QA Staff performance reviews
• Aid in management of commercialization projects from a quality perspective to assure specifications are met
• Advise commercialization and production teams on process specifications, process capabilities, and customer requirements to include recipe and sensory
• Be able to perform Mock Recall / Trace exercises as required
• Oversee Document & Record Control programs as they pertain to FSQA
• Support QA Manager and commercialization teams in integrating customer and compliance requirements into internal specifications
• Actively participate in the Hearthside Production System activities (Drumbeat, Weekly KPI, Tiered Auditing, etc.)
• Participate in sensory and/or product evaluation tests as required by site
• May serve as primary Quality liaison on test, proof of concept, and initial production runs
• May serve as primary resource to track action items developed via test runs through closure
• Aid in monitoring Sanitation activities including, but not limited to verification of MSS, PEM and non-PEM swabbing, and pre-Operational inspection
• Coordinate QA and Production training related to FSQA requirements and initiatives
• Off-shift training, performance verification, and plant-based meeting participation
• Perform other duties as assigned

Required Competencies & Knowledge:
Knowledge of: 

• PCQI or HACCP Training Certificate
• Knowledge and experience with SAP preferred
• GFSI certification a plus
• Basic RCA and CAPA tools

Skilled in: 

• Internal Auditing
• Influencing Quality Culture behaviors
• Procedure/Standard Work generation

Ability to: 

• Communicate effectively both verbally and in writing
• Recognize food safety & quality gaps and provide a plan to address
• Manage multiple projects at a time
• Investigate complaints and incidents with minimal oversight
• Influence Quality Culture behaviors
• Work collaboratively with all departments
• Must be accurate and detail-oriented
• Ability to work with minimal supervision and at times independently

Proficiency in:  

• MS Office Suite, SAP a Plus
• High school level math

Work Environment:

• Frequent production environment exposure which includes noise, dust, heat, cold, moving machinery, fork lifts, and slippery floors
• Ability to work in hot or cold temperatures dependent upon site (Bakery vs Fresh)
• Communicate in English both written and verbal
• Handle daily employee issues
• Travel up to 10% is possible

Physical Requirements:

• Reaching with hands and arms throughout shift
• Ability to use hands and fingers
• Ability to see, hear and talk
• Employee frequently required to sit
• Occasionally required to walk, climb and/or balance
• Ability to lift and carry up to 20 lbs.
• Walk up to 400 yards to work and break areas

Minimum Qualifications:

• Two-year college degree in science or related field required.  Four-year college degree preferred. (Exceptions approved by Platform Quality Director)
• SQF or BRC certification a plus.
• Three or more years of related work experience, including experience supervising and leading a Quality and food safety staff in a related food manufacturing environment (i.e., baked bar, granola manufacture, bread, cold form bar, cookies, crackers, sandwich assembly, kit assembly, etc.).
• Proficient in MS Office applications such as Word, Excel and PowerPoint

Safety & Environmental:

Employee shall follow factory safety & environmental objectives and targets; follow the plant safety rules, report incidents and near misses immediately, maintain compliance with regulations, and take personal ownership of the Safety in their area -- to include the safety of visitors and contractors. The employee will also act to reduce negative environmental impacts by conserving paper, electricity, water and will also recycle all appropriate materials (paper, plastic, food, etc.)

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