Assistant Business Office Services Manager

Founded in 1966, Friendship offers diverse senior living accommodations, award-winning care, new and innovative services, as well as specialized rehab and therapy, to over 1,500 residents and patients each day. With four campuses, the earliest dating back to 1919, Friendship has grown to offer the full continuum of care, including independent living, assisted living, home care, outpatient therapy, inpatient rehab, long-term care and Alzheimer’s and memory care. As a non-profit, Friendship provides a caring community to serve a wide-range of residents including those with limited financial means. Visit friendship.us for more information.

Friendship is looking for a Full-Time Assistant Business Office Services Manager to join our Business Office team located on Hershberger Road in Roanoke, VA. The Assistant Business Office Services Manager is responsible for monitoring and enforcing compliance with Friendship’s Business Office policies and procedures.

Roles & Responsibilities:  

• Assists Medicaid Eligibility Specialist and Business Office Services Manager as needed
• Daily management of census verifications and authorizations as needed
• Obtain complete and accurate data for claim/statement creation within stated timeframes
• Complete DMAS-225’s to local DSS on Medicaid recipients from Daily Census reports for: New Admissions, discharges to hospital, home and other facility, level changes and expired.
• Complete DMAS – 225’s on map adjustments for dentures, eyeglasses, hearing-aides, increases in health insurances, change in pensions and “old” “unpaid” medical and pharmacy charges
• Updated Medicaid LTC portal or complete DMAS-80 as needed and send to the appropriate MCO.
• Maintains payer data
• Manage Resident Trust Fund in accordance with Federal and State regulations
• Participates in educational activities and attends monthly staff meetings
• Conducts self in accordance with HPA’s employee manual
• Responds to the needs of residents and their family members by executing all required admission agreement information and answering related questions
• Maintains oversight and maintenance of resident admission records, including uploading and updating resident medical record.
• Upholds facility expectations related to exemplary customer service and communicates any concerns identified with appropriate team member or department for prompt resolution

Qualifications:

• Associate’s Degree in business or related field preferred
• Must have excellent attention to detail and organizational skills with the ability to prioritize tasks to ensure deadlines are met
• Ability to communicate effectively with other staff, residents and providers/vendors
• Strong knowledge of insurance, especially as it pertains to third party payers (Medicare, Medicaid and Managed Care organization

Benefits for full time positions include:

• 401(k) retirement plan along with employer match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account
• Paid Time Off
• Company Paid Life Insurance
• Education Assistance
• Voluntary insurance (additional life insurance, accident insurance, critical illness, short term disability)
• Employee Assistance Program

Friendship values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.