Customer Service Intern

Summary:

We are seeking a proactive, detail-oriented Customer Service Intern to support our dynamic team. This internship offers a hands-on opportunity to learn about the operational infrastructure behind delivering exceptional service. From analyzing performance metrics to refining self-service tools, you’ll gain real-world experience in optimizing the customer journey.

Ideal candidates will have prior experience in customer-facing roles (e.g., food service, or retail) or an educational background in an analytical area of focus and a desire to broaden their skills into customer service operations.

Responsibilities:

• Review and update FAQs to reflect current product features, policies, and experiences.
• Review and update Customer Service agent resources to align with event programming
• Conduct monthly audits of our knowledge base to ensure accuracy and usefulness of self-service resources for customers.
• Research chatbot strategies used by comparable companies; present findings and recommendations for improved automation of customer responses.
• Monitor key customer service metrics—including tag usage and trendlines—to assess performance and inform team priorities.
• Provide weekly performance summaries with actionable insights and feedback to improve agent support and overall service quality.
• Draft and refine training materials to ensure all team members stay current with policies, tools, and customer service procedures.
• Analyze trends in chargeback occurrences and collaborate with the team to implement strategies to minimize these events.

All Internships Include:

• Gain hands-on experience with projects that contribute directly to company goals & building your resume.

• Gain valuable access to Cosm leadership, including our CEO.
• Build your network by connecting with other interns, your intern buddy, teammates and leaders from across the organization.
• Join career skill training sessions on best practices for job applications, recruiting and interviewing.
• Advance your presentation and planning skills. 
• An opportunity to win the "Cosm Education & Career Advancement Award," which is a monetary consideration to further your education and expand your opportunities.
• Competitive pay
• Cosm swag bag 

Experience:

• Junior or Senior at the start of the program.
• Some familiarity with software development practices (through school or work).
• Available to work in a Cosm Office (hybrid).
• Available to work 20 hours per week during the defined Intern period.
• Legally authorized to work in the U.S.
• Strong communication skills and attention to detail.
• Interest in immersive technology and content.