Corporate Intern (IT Service Desk) Summer 2025

PRIMARY PURPOSE

CNA’s corporate internship program allows interns to be part of a team within the corporate business unit to learn specific skills and assist with the completion of various projects during the internship period. The corporate divisions include Chief Information Office (CIO), Chief Finance Office (CFO), People Operations (HR), Research Publications Group (RPG), Strategic Initiatives, Legal, Communications, and Facilities.

The IT Service Desk Internship at CNA offers a unique opportunity for individuals with a blend of technical acumen and writing skills to contribute to the efficiency of our IT operations. This corporate intern will be responsible for providing first-level support to internal users, addressing technical queries, and troubleshooting issues. This role is ideal for those looking to apply their knowledge in a practical setting while gaining experience in drafting and refining Standard Operating Procedures (SOPs) for IT service delivery. 

CNA fosters an inclusive culture that values diverse backgrounds and perspectives. Our flexible and engaging work environment encourages iterative and creative collaboration at every stage of the problem solving process. Our employees are committed to helping clients develop effective solutions to better manage their programs through scientific, data-driven approaches. We are looking for creative and innovative individuals to help carry out our mission.

JOB DESCRIPTION AND / OR DUTIES

1. Provide support to internal stakeholders in support of overall project goals, objectives, and deliverables.
2. Conduct research for assigned projects.
3. Assist in analyzing data gathered in support of a project.
4. Provide general communications support to the team.
5. Provide targeted logistical support as necessary.
6. Provide excellent customer support.
7. Perform other general duties as assigned.

Voluntary Document: Include an SOP in your application. You are welcome to submit something from school or elsewhere if you have one. 

JOB REQUIREMENTS

1. Education: Must be in junior or final year of bachelor’s degree.
2. Experience: Undergraduate level coursework and experience preferred.
3. Skills:
   1. Must have experience with Microsoft Office (Word, Excel, PowerPoint)
   2. Strong technical troubleshooting skills
   3. Excellent written and verbal communication skills
   4. Ability to translate technical information into user-friendly language
4. This role is in-person. This role may be required to work at CNA headquarters or other work locations resulting in changes to the scheduled work arrangements. 
5. Clearance Opportunity: Eligible candidates will have the opportunity to gain Secret Clearance, enhancing their understanding of secure IT operations and expanding their professional qualifications. 

Note: Voluntary Document - Include an SOP in your application. You are welcome to submit something from school or elsewhere if you have one. Intern application closes on Friday, November 29, 2024 at 11:59 PM EDT.