HR Operations Analyst

Come join our HR Operations & Total Rewards team as a HR Operations Analyst.

This is a hybrid role - in office days of Tuesday & Wednesday with remote work on Mondays, Thursdays and Fridays and based on business needs. 

RESPONSIBILITIES:

• Owning all aspects of employee data throughout the full employee life cycle including data entry, updates and general maintenance of employee records.  
• Maintain and update employee data and transactions in various HR systems (Dayforce, benefit vendors etc.). Complete data audits across multiple systems, to ensure data integrity. 
• Provide counsel to employees on all benefit policies, practices, programs and guidelines which may include but are not limited to providing counsel to employees commencing a leave of absence or those employees at all levels of retirement planning. 
• Performs complex clerical duties requiring the use of independent judgment, analysis and resolves routine employee/vendor benefits issues in a timely manner.
• Performs routine administrative duties related to the operation and administration of certain benefit plans and compiles data used for cost/benefit analysis. 
• Provides testing support as needed related to the implementation and operation of HRIS systems. 
• Supports special projects as needed and performs additional benefits-related accountabilities, as assigned. 
• Serves as the point of contact for pay, benefit, and time-off inquiries  
• Support on/off-boarding process including data entry into associated systems and partnering with associated departments (Compliance, IT, etc.)
• Ability to maintain confidentiality at all times
• Facilitate new hire benefits orientation
• Assist with administration of benefits programs, including enrollment, updates, invoices, and communications.
• Create employment verification letters and respond to requests for employment information (i.e., mortgage/loan verifications) as needed.
• Manage general office tasks, while providing technical and administrative support to the HR Ops team.
• Assist with creation of SOPs for HR Operations team
• Identify opportunities for process and/or systems improvement and recommend or initiate improvement activities.
• Assist Manager, Global Payroll with payroll audits
• Balance day to day responsibilities with key project work
• Assist with reporting on and/or analyzing employee data using Excel, Dayforce and other systems
• Provide exceptional customer service to internal clients, efficiently and effectively answering their questions, providing them with accurate information.
• Track, monitor, and manage HR related projects ensuring the overall goals of the team are met  
• Provide support to the HR Team and internal partners in relation to HR Operations as needed.

Qualifications 

• 3-5 years of relevant benefits administration experience.
• Bachelor’s degree in Human Resources, business or related field preferred.
• Strong analytical and problem-solving skills.
• We are seeking someone who is self-driven, takes initiative, demonstrates strong common sense, and can operate in a fast-paced environment with a high degree of ownership.
• Has the ability to work with all levels of employees and interact with all levels of management