Service Technician

Summary/Objective: The Compressed Air and Vacuum Systems Service Technician serves as an ambassador for the Company and is responsible for repairs and maintenance of compressed air and vacuum equipment residing on client property.   Services are performed on-site and on-demand, to ensure complete customer satisfaction. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform daily equipment checks to diagnose and repair problems with compressed air and vacuum equipment before they occur.
• Perform annual and semi-annual maintenance and testing on compressed air and vacuum systems.
• Respond to emergency calls during normal operating hours and outside of normal operating hours.
• Program, troubleshoot microprocessor and PLC-based equipment controls.
• Resolve customer initiated technical issues.
• Ability to startup and troubleshoot compressed air and vacuum equipment.
• Work at customer site.
• Build and maintain client relationships.
• Serves as a technical resource to customers.
• Partner with company sales representatives and management to increase service and aftermarket business. 
• Ability to travel to assist other company technicians as needed.
• Complete daily reports and maintenance checklists as required and send them to the customer and company admin team.

Competencies

• Strong Mechanical and Problem Solving Skills.
• Good Communication, Customer Service and Consultative Skills.
• Strong work ethic with ability to work under minimal supervision.
• Reliable and punctual
• Able to use computer and service software.
• Must have own hand tools; however, the company can furnish.
• Company service truck provided.
• Must live within 2 hours of the Rocky Mount, NC facility located at 140 N Business Ct. 
• Willing to train the right candidate.

Supervisory Responsibility: This position has no direct supervisory responsibilities but may serve as a coach and mentor for other service technicians learning about compressed air and vacuum systems.

Work Environment: This job operates in Hospital Facilities, Industrial Plant or Service Shop environments. This role routinely uses hand and power tools as well as office equipment such as laptop computers, and smartphones.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This position would require the ability to lift up to 50 pounds unassisted occasionally.  Ability to climb and work on ladders and scaffolding.

Position Type/Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, but candidate must be able to work flexible hours.  Evening and weekend work may be required as job duties demand.

Travel: Local travel is expected with this position 100% of the time. 

Required Education and Experience:

• High school diploma or equivalent.
• Must have Mechanical Aptitude. 
• Previous work history with a service based organization.
• Certifications, such as Asse 6040, preferred but not required.
• The ability to pass government background checks and regular drug screening.
• Refrigeration Experience a plus but not required.