Order Management Associate

Summary: The Order Management Associate is a member of the Order Management Team and is primarily responsible for answering incoming phone calls and distributing them to the appropriate department. 

Primary Job Duities: 

• Answer incoming calls; greet callers, provide information, transfer calls, or take messages as necessary 
• Greet visitors entering Instrumart, determine nature and purpose of visit, notify appropriate Instrumart contact
• Review and distribute all incoming Sales emails 
• Order tracking/shipment status updates

Essential KSA's (Knowledge, Skills, Abilities):

• Ability and comfort working with computer applications- ample amount of time spent working in NetSuite
• Capacity to work with Instrumart’s telecommunications system, DialPad 
• Excellent attention to detail 
• Fast and accurate typing skills 
• Capability to work in a fast-paced environment 
• Ability to communicate in a clear and helpful manner when corresponding with customers 
• Skilled time manager with a strong drive toward productivity 
• Active listener- giving full attention to what callers are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times 
• High levels of dependability 
• Excellent communication and collaboration skills to ensure smooth and clear interactions across all departments at Instrumart 
• Familiarity with NetSuite or similar business management software
• Experience using a cloud-based telephone system 
• Experience with sharing a workload while working as part of a team 
• Experience working in an open office environment 

Location: This position is located in South Burlington, Vermont, with the option to work from home 40% of the time following the completion of training 

Work Atmosphere: The Order Management Associate works in a typical office environment, with a clean setting and climate-controlled temperature. The office has significant exposure to natural light. Substantial time spent at a desk, sitting, and doing repetitive motions through computer work.