Inside Sales Representative

Summary:

You will be responsible for providing exceptional service to our valued clients.  In addition, you will recommend technical solutions to a varied industrial customer base, support outside sales, and generate complex quotes.  The candidate must have a positive attitude, be a good communicator and have the technical skills to provide timely & accurate solutions to customers’ applications. Experience using manufacturers’ selection software, and troubleshooting technical problems is a plus. The candidate must be a detail-oriented problem solver and a positive team player.  Training will be provided on all portals, selection software, order entry program, and all other technical duties.

 Essential Functions:

• Maintain and cultivate positive customer relationships
• Provide price and availability on any standard or specialty items directly to customers
• Take and solicit orders from customers over the phone and via e-mail
• Process orders, via order entry system, from our stock or directly source from suppliers
• Expedite orders and maintain contact with customers and suppliers.
• Follow up on orders to ensure critical deliveries.
• Resolve any order problems related to delivery or paperwork issues directly with customers and suppliers.
• Handle all inquiries/contacts in a professional manner.
• Work in concert with our outside sales team; funnel leads/opportunities to the sales team
• Resolve product issues or determine product needs over the phone or via e-mail

Competencies:

• Ability to address concerns and communicate clearly and efficiently
• Convey a positive, customer-friendly disposition
• Handle and resolve challenging problems
• Strong organizational, communication, attention to detail and time management skills
• Establish priorities, work independently, and proceed with objectives with minimal supervision
• Strong customer-service focus with a passion to exceed customer expectations
• High energy, drive and sense of responsibility

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as desktop/laptop computers, photocopiers, and smartphones.

 Required Education and Experience

• High School Diploma
• Strong mechanical aptitude a plus