Service Technician

JOB DESCRIPTION 

The Service Technician draws on technical and product knowledge to repair, calibrate or commission industrial field devices such as steam traps, flow meters, analyzers, transmitters, gas detection and control valves. The Service Technician will also participate in steam trap data gathering and energy audits.

SUMMARY/OBJECTIVE

Provides customer support via telephone, email or on-site customer locations for the repair, setup, calibration and/or full startup of field devices.

ESSENTIAL FUNCTIONS

• Performs energy audits on steam traps and imports field data into custom software for reporting.
• Requires use of various test equipment and calibration devices both handheld and computer based.
• Uses hand tools to open, repair and restore devices to full working status.
• Reads and understands installation, operation and maintenance manuals on devices such as steam traps, gas analyzers, temperature/pressure/flow devices and valve actuators/positioners.
• Maintain company equipment and document all related activities by completing paperwork on each job, including daily time, progress and duration.

COMPETENCIES

• Decision Quality: Makes good decisions based upon a mixture of analysis, and field investigation.
• Works Safely: Follows all on-site safety regulations and general safe work habits.
• Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful resources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.
• Informing: Provides individuals information so that they can make accurate decisions; is timely with information.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably
• Perseverance: Pursues everything with energy, drive, and a need to finish; does not give up before finishing, especially in the face of resistance or setbacks
• Planning: Prioritize and schedule service visits as needed. Accurately scopes out length and difficulty of tasks and projects; anticipates and adjusts for problems and roadblocks; evaluates results.
• Technical Learning: Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.