Administrative & Collections Assistant

Summary

Pioneer Industrial is seeking a dynamic and proactive Administrative Assistant/Collections Clerk to join our team in St. Louis. This role encompasses traditional administrative duties while also supporting our Accounts Receivable (AR) department with collections activities. The ideal candidate will be detail-oriented, organized, and possess excellent communication skills to interact with clients and internal stakeholders effectively.

Responsibilities

1. Administrative Support:
• Manage office operations, including answering phones, responding to emails, and handling correspondence.
• Maintain electronic and physical filing systems, ensuring accurate record-keeping and easy retrieval of documents.
• Coordinate appointments, meetings, and travel arrangements for management and staff.
• Assist in the preparation of reports, presentations, and other documentation as required.
• Provide general administrative support to various departments as needed.
2. Collections Assistance:
• Assist the Accounts Receivable team in tracking and monitoring customer accounts.
• Initiate contact with customers regarding overdue payments, utilizing both phone and email communication channels.
• Follow up on outstanding invoices and facilitate resolution of payment discrepancies or disputes.
• Maintain accurate records of collection efforts and update customer information in the database.
• Collaborate with sales and customer service teams to address customer inquiries and resolve issues promptly.

Qualifications

• Previous experience in an administrative role, preferably in a similar industry.
• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with accounting software (e.g., QuickBooks).
• Excellent communication skills, both verbal and written, with the ability to interact professionally with clients and colleagues.
• Detail-oriented with strong organizational skills and the ability to multitask and prioritize workload effectively.
• Proactive problem solver with a positive attitude and a willingness to learn.
• Experience in collections or accounts receivable is a plus.