Resolutions Specialist

Buffalo, NY, USA Req #3366
November 22, 2024
If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. 
 
Who we are: 

ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with datasolutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. ACV’s network of brands includes ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

 At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and to support this we offer: 
  • Multiple medical plans including a high deductible, low cost health plan 
  • Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance 
  • Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance 
  • Generous paid time off options, including vacation time, sick days, Company holidays, floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation 
  • Employee Stock Purchase Program with additional opportunities to earn stock in the Company 
  • Retirement planning through the Company’s 401(k)

Who we are looking for:

The Resolutions Specialist supports the unwind process at ACV, collaborating closely with teams across Arbitration, Transportation, Sales, and other departments. This role focuses on ensuring all necessary documentation is accurate, coordinating re-sale processes, and maintaining inventory records to help facilitate efficient auction relisting and improve the customer experience.

 

What you will do:

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Coordinate with Arbitration Administrators, Logistics Coordinators, Territory Managers, Sales Directors and other departments to ensure accurate documentation, vehicle condition reports, and pricing for re-sale.
  • Manage and update inventory listings, including relisting and pricing unwound vehicles according to established guidelines.
  • Assist in buyer and seller negotiations as necessary, aiming to achieve fair resolutions while maintaining profitability.
  • Collaborate with field inspectors to evaluate vehicle conditions and update condition reports for auction.
  • Communicate with the Transportation team to arrange timely vehicle movement and ensure auction readiness.
  • Partner with outside vendors including Carfax to address report errors and maintain accurate vehicle history records.
  • Crosstrain within the Resolutions Department to support various administrative tasks, including buyer refunds, invoicing, and title tracking as needed.
  • Consistently operate with urgency and accuracy, escalating aged inventory items as necessary to avoid delays.
  • Assist in the acquisition of titles from buyers, sellers, and floor plan companies, ensuring compliance with timelines.
  • Assist the Resolutions Manager with additional responsibilities and projects as assigned.
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Perform additional duties as assigned.

 

 

What you will need:

  • Ability to read, write, speak and understand English.
  • High School Diploma or GED required.
  • 1+ year customer operations, title management, or a related role within the automotive auction industry.
  • Automotive wholesale experience preferred.
  • Strong foundational knowledge of the automotive industry, with intermediate understanding of makes, models, and basic mechanical aspects.
  • Excellent communication and relationship-building skills, with a customer-centric mindset.
  • Self-motivated with the ability to adapt quickly to shifting priorities and collaborate across departments.
  • Competent in using computer systems and managing inventory or data (experience with Salesforce is a plus).
  • Strong problem-solving abilities and attention to detail, especially in data entry and document management.
  • Ability to work independently while contributing effectively to team objectives.

 

Compensation: $21.00-$22.25 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

No immigration or work visa sponsorship will be provided for this position.

#LI-CG1

Our Values 

Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling
   


At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires reasonable accommodation, please let us know.

For information on our collection and use of your personal information, please see our Privacy Notice.

Other details

  • Job Family Customer Operations
  • Pay Type Hourly
  • Job Start Date November 22, 2024
Apply Now
Location on Google Maps
  • Buffalo, NY, USA