Senior Test Technician

Role Purpose: Provides customers, end users and internal departments with product and technical support by performing the following duties or through laboratory technicians.

Essential Functions & Responsibilities:

• Maintains the gage calibration program for the Test Lab.
• Assist with training of team and technical support representatives.
• Communicates with laboratory supervisor and manufacturing on a regular basis to ensure rapid resolution to issues and consistency of applied methodologies
• Plans sequence of testing and certification procedures for instruments (crash test dummies) and equipment.
• Sets up standard and special purpose laboratory equipment to test, evaluate, and certify other instruments and test equipment.
• Disassembles instruments and equipment and inspects components for defects.
• Measures parts for conformity with specifications.
• Aligns, repairs, replaces, and balances component parts.
• Reassembles and certifies instruments and equipment.
• Assists engineers in formulating test, calibration, repair, and evaluation plans and procedures to maintain precision accuracy of measuring, recording, and indicating instruments and equipment.
• Maintains and improves systems for responding to customer inquiries via telephone, online networks, and mail.
• Trains staff to help customers use products properly.
• Responsible for maintaining and supporting laboratory compliance with ISO-17025 requirements to include internal auditing.
• Communicates with Software Engineering regarding bugs and follows-up to make sure fixes are received and tested.
• Advises management on product development issues arising from product problems identified through technical support calls with customers.
• Advise technical writers on user documentation.
• Assists with customer problems that appear to arise from the use of the product.
• Completes, maintains, and processes pertinent paperwork and records.
• Plans and schedules levels of support according to product release schedules.
• Assists with RMA inspection, assembly and disassembly.
• Competent to perform final testing of new products.
• Positive attitude and willingness to learn new tasks required.
• Experience with instrumentation and data collection, DTS is preferred.
• Other duties as assigned.

Other Significant Role Requirements:

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills:

Knowledge of Word Processing software; Spreadsheet software and Internet software.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision: None

Customer Focus: This is a highly visible position with a critical impact on the company’s future.  Internal and external contacts include all levels of employees within the company, division management, consultants, and other professional business contacts within the industry.

Critical Competencies:

• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed; recognizes accomplishments of other team members.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Education and/or Experience:

• Four (+) years related experience and/or training, or equivalent combination of education and experience.
• Bachelor's degree in related field preferred

• Prior Experience in an ISO/IEC or A2LA certified laboratory required